Pinecone Status · StatusForAI

Major3d ago

[Serverless][AWS][us-west-2] 5xx errors on the readpath

Started: Thu, Sep 17, 2026, 05:37:27 AM
Updated: Thu, Sep 17, 2026, 04:44:42 PM
Resolved: Thu, Sep 17, 2026, 04:44:42 PM
Duration: 11h 7m

resolvedThu, Sep 17, 2026, 04:44:42 PM
This incident has been resolved.
monitoringThu, Sep 17, 2026, 06:29:16 AM
We are recovering and are monitoring to ensure no further errors occur.
investigatingThu, Sep 17, 2026, 05:37:27 AM
We have identified the issue and we are in the process of mitigating.

Major19d ago

5xx errors on some control plane operations

Started: Tue, Sep 1, 2026, 03:04:56 PM
Updated: Tue, Sep 1, 2026, 07:55:24 PM
Resolved: Tue, Sep 1, 2026, 07:40:57 PM
Duration: 4h 36m

resolvedTue, Sep 1, 2026, 07:54:57 PM
This incident has been resolved.
monitoringTue, Sep 1, 2026, 07:03:53 PM
Error rates have subsided, we are monitoring the results.
investigatingTue, Sep 1, 2026, 03:49:06 PM
This is likely related to ongoing issues in GCP. Affected services include Console, Index management, Assistant management, and APIs served at api.pinecone.io
investigatingTue, Sep 1, 2026, 03:48:56 PM
We are currently investigating this issue.

Major26d ago

[SERVERLESS][GCP][us-central1] 5xx errors on some read and write requests

Started: Tue, Aug 25, 2026, 03:50:32 PM
Updated: Tue, Aug 25, 2026, 06:31:08 PM
Resolved: Tue, Aug 25, 2026, 04:11:48 PM
Duration: 21m

resolvedTue, Aug 25, 2026, 06:30:48 PM
This incident has been resolved.
monitoringTue, Aug 25, 2026, 04:25:06 PM
A fix has been implemented and we are monitoring the results.
investigatingTue, Aug 25, 2026, 04:04:32 PM
We are currently investigating this issue.

CriticalJul 21, 08:52 PM

[SERVERLESS][Azure][eastus2] 5xx errors for some namespaces

Started: Tue, Jul 21, 2026, 07:10:07 PM
Updated: Tue, Jul 21, 2026, 08:52:43 PM
Resolved: Tue, Jul 21, 2026, 07:40:02 PM
Duration: 29m

resolvedTue, Jul 21, 2026, 08:52:02 PM
This incident has been resolved.
identifiedTue, Jul 21, 2026, 07:39:14 PM
The issue has been identified and a fix is being implemented.
investigatingTue, Jul 21, 2026, 07:38:07 PM
We are currently investigating this issue.

MinorJul 20, 06:27 PM

[SERVERLESS][AWS][us-east-1] Increased latency and 5xx errors for some indexes

Started: Mon, Jul 20, 2026, 04:44:41 PM
Updated: Mon, Jul 20, 2026, 06:27:57 PM
Resolved: Mon, Jul 20, 2026, 06:00:03 PM
Duration: 1h 15m

resolvedMon, Jul 20, 2026, 06:26:03 PM
This incident has been resolved.
identifiedMon, Jul 20, 2026, 05:46:06 PM
The issue has been identified and a fix is being implemented.
investigatingMon, Jul 20, 2026, 05:44:41 PM
We are currently investigating this issue.

MinorJul 13, 01:25 PM

[Serverless][AWS][us-east-1] Increase in freshness lag for some namespaces

Started: Sun, Jul 12, 2026, 11:21:10 PM
Updated: Mon, Jul 13, 2026, 01:25:54 PM
Resolved: Mon, Jul 13, 2026, 04:15:55 AM
Duration: 4h 54m

resolvedMon, Jul 13, 2026, 01:24:55 PM
This incident has been resolved.
identifiedSun, Jul 12, 2026, 11:46:45 PM
The issue has been identified and a fix is being implemented.
investigatingSun, Jul 12, 2026, 11:21:10 PM
We are observing freshness lag affecting a small number of indexes in AWS us-east-1, resulting in some queries not serving fresh data. We are actively investigating.

MajorJul 9, 02:37 PM

[Serverless][Azure][eastus2] 5xx errors on some requests for some indexes

Started: Thu, Jul 9, 2026, 09:50:14 AM
Updated: Thu, Jul 9, 2026, 02:37:36 PM
Resolved: Thu, Jul 9, 2026, 02:37:36 PM
Duration: 4h 47m

resolvedThu, Jul 9, 2026, 02:37:36 PM
This incident has been resolved.
monitoringThu, Jul 9, 2026, 02:36:53 PM
A fix has been implemented and we are monitoring the results.
investigatingThu, Jul 9, 2026, 02:36:14 PM
We are currently investigating this issue.

MinorJun 22, 03:31 PM

Some initial queries to infrequently read namespaces incorrectly returning empty results

Started: Thu, Jun 18, 2026, 10:00:47 AM
Updated: Mon, Jun 22, 2026, 03:31:17 PM
Resolved: Thu, Jun 18, 2026, 06:23:35 PM
Duration: 8h 22m

resolvedMon, Jun 22, 2026, 03:30:35 PM
This incident has been resolved.
investigatingMon, Jun 22, 2026, 03:29:47 PM
We are currently investigating this issue.

NoneJun 16, 05:15 PM

[Serverless][AWS][us-east-1] Metrics tab in the console not showing graphs

Started: Tue, Jun 16, 2026, 01:05:50 PM
Updated: Tue, Jun 16, 2026, 05:15:51 PM
Resolved: Tue, Jun 16, 2026, 05:05:41 PM
Duration: 3h 59m

resolvedTue, Jun 16, 2026, 05:15:41 PM
This incident has been resolved.
identifiedTue, Jun 16, 2026, 03:42:37 PM
The issue has been identified and a fix is being implemented.
investigatingTue, Jun 16, 2026, 03:37:50 PM
We are currently investigating this issue.

MajorJun 6, 09:40 PM

[Serverless][AWS][us-west-2] 5xx errors for some requests on some indexes

Started: Sat, Jun 6, 2026, 05:05:39 PM
Updated: Sat, Jun 6, 2026, 09:40:54 PM
Resolved: Sat, Jun 6, 2026, 08:40:47 PM
Duration: 3h 35m

resolvedSat, Jun 6, 2026, 09:40:47 PM
This incident has been resolved.
investigatingSat, Jun 6, 2026, 09:39:39 PM
We are currently investigating this issue.

MinorJun 6, 09:37 PM

[Serverless][AWS][us-west-2] Read path operations for some indexes may experience elevated latency and timeouts

Started: Sat, Jun 6, 2026, 01:05:24 PM
Updated: Sat, Jun 6, 2026, 09:37:26 PM
Resolved: Sat, Jun 6, 2026, 03:50:17 PM
Duration: 2h 44m

resolvedSat, Jun 6, 2026, 09:37:17 PM
This incident has been resolved.
investigatingSat, Jun 6, 2026, 09:36:24 PM
We are currently investigating this issue.

MinorJun 6, 04:56 AM

[AWS][us-east-1] 5xx errors for some requests on some indexes

Started: Sat, Jun 6, 2026, 12:48:34 AM
Updated: Sat, Jun 6, 2026, 04:56:45 AM
Resolved: Sat, Jun 6, 2026, 01:15:33 AM
Duration: 26m

resolvedSat, Jun 6, 2026, 04:56:33 AM
This incident has been resolved.
monitoringSat, Jun 6, 2026, 04:54:33 AM
A fix has been implemented and we are monitoring the results.
identifiedSat, Jun 6, 2026, 04:52:51 AM
The issue has been identified and a fix is being implemented.
investigatingSat, Jun 6, 2026, 04:51:44 AM
We are continuing to investigate this issue.
investigatingSat, Jun 6, 2026, 04:48:34 AM
We are currently investigating this issue.

MajorMay 25, 06:03 PM

[Serverless][AWS][us-west-2] 5xx errors and longer response times on upsert requests for some indexes.

Started: Mon, May 25, 2026, 01:41:50 PM
Updated: Mon, May 25, 2026, 06:03:36 PM
Resolved: Mon, May 25, 2026, 03:00:21 PM
Duration: 1h 18m

resolvedMon, May 25, 2026, 06:03:21 PM
This incident has been resolved.
monitoringMon, May 25, 2026, 06:02:31 PM
A fix has been implemented and we are monitoring the results.
identifiedMon, May 25, 2026, 06:02:03 PM
The issue has been identified and a fix is being implemented.
investigatingMon, May 25, 2026, 06:00:50 PM
We are currently investigating this issue.

MajorMay 14, 12:27 PM

[AWS][us-east-1] 5xx errors on read and write operations for some indexes

Started: Wed, May 13, 2026, 08:14:38 PM
Updated: Thu, May 14, 2026, 12:27:14 PM
Resolved: Wed, May 13, 2026, 09:15:40 PM
Duration: 1h 1m

resolvedThu, May 14, 2026, 12:26:40 PM
This incident has been resolved.
identifiedWed, May 13, 2026, 09:22:51 PM
The issue has been identified and a fix is being implemented.
investigatingWed, May 13, 2026, 09:19:38 PM
We are currently investigating this issue.

MajorMay 6, 09:12 PM

[AWS][us-east-1] 5xx errors for some requests on some indexes

Started: Wed, May 6, 2026, 08:02:56 PM
Updated: Wed, May 6, 2026, 09:12:33 PM
Resolved: Wed, May 6, 2026, 08:30:10 PM
Duration: 27m

resolvedWed, May 6, 2026, 09:12:10 PM
This incident has been resolved.
monitoringWed, May 6, 2026, 09:11:42 PM
A fix has been implemented and we are monitoring the results.
identifiedWed, May 6, 2026, 09:10:54 PM
The issue has been identified and a fix is being implemented.
investigatingWed, May 6, 2026, 09:09:56 PM
We are currently investigating this issue.

MinorMay 6, 06:21 PM

Pinecone Console loading slowly for some users

Started: Wed, May 6, 2026, 03:00:30 PM
Updated: Wed, May 6, 2026, 06:21:14 PM
Resolved: Wed, May 6, 2026, 03:20:04 PM
Duration: 19m

resolvedWed, May 6, 2026, 06:21:04 PM
This incident has been resolved.
monitoringWed, May 6, 2026, 06:20:19 PM
The hosting provider for app.pinecone.io experienced increased errors and latency starting at 15:00 UTC. At 15:15 UTC, they implemented a fix and are continuing to monitor the impact. This incident did not impact Pinecone APIs or services.
investigatingWed, May 6, 2026, 06:18:30 PM
We are currently investigating this issue.

MajorMar 13, 02:10 PM

[GCP][europe-west4] Errors for upsert operations on some indexes

Started: Fri, Mar 13, 2026, 08:50:03 AM
Updated: Fri, Mar 13, 2026, 02:10:33 PM
Resolved: Fri, Mar 13, 2026, 09:53:17 AM
Duration: 1h 3m

resolvedFri, Mar 13, 2026, 02:10:17 PM
This incident has been resolved.
monitoringFri, Mar 13, 2026, 02:08:45 PM
A fix has been implemented and we are monitoring the results.
investigatingFri, Mar 13, 2026, 02:06:03 PM
We are currently investigating this issue.

MinorMar 5, 11:05 PM

[AWS][us-east-1] Prometheus metrics are unavailable through the Pinecone console or the metric proxy

Started: Thu, Mar 5, 2026, 09:57:20 PM
Updated: Thu, Mar 5, 2026, 11:05:25 PM
Resolved: Thu, Mar 5, 2026, 11:02:17 PM
Duration: 1h 4m

resolvedThu, Mar 5, 2026, 11:05:17 PM
This incident has been resolved.
identifiedThu, Mar 5, 2026, 11:01:39 PM
The issue has been identified and a fix is being implemented.
investigatingThu, Mar 5, 2026, 11:00:20 PM
We are currently investigating this issue.

MajorMar 4, 10:24 PM

[Serverless][GCP][us-central1] 5xx errors on some read operations for some indexes

Started: Wed, Mar 4, 2026, 09:06:09 PM
Updated: Wed, Mar 4, 2026, 10:24:39 PM
Resolved: Wed, Mar 4, 2026, 10:16:28 PM
Duration: 1h 10m

resolvedWed, Mar 4, 2026, 10:24:28 PM
This incident has been resolved.
monitoringWed, Mar 4, 2026, 10:22:14 PM
A fix has been implemented and we are monitoring the results.
investigatingWed, Mar 4, 2026, 10:05:09 PM
We are currently investigating this issue.

MajorFeb 24, 02:26 AM

[GCP][us-central1][europe-west4] Errors on some read operations

Started: Mon, Feb 23, 2026, 11:14:35 PM
Updated: Tue, Feb 24, 2026, 02:26:51 AM
Resolved: Tue, Feb 24, 2026, 01:52:43 AM
Duration: 2h 38m

resolvedTue, Feb 24, 2026, 02:26:43 AM
This incident has been resolved.
identifiedTue, Feb 24, 2026, 01:39:20 AM
The issue has been identified and a fix is being implemented.
monitoringTue, Feb 24, 2026, 01:08:35 AM
The impact was related to a Google Cloud Storage incident (Event ID: WDVVRMB).
investigatingTue, Feb 24, 2026, 01:01:35 AM
We are currently investigating this issue.

MinorFeb 5, 09:58 PM

[Serverless][AWS][us-east-1] Increase in freshness lag for some namespaces

Started: Thu, Feb 5, 2026, 10:55:24 AM
Updated: Thu, Feb 5, 2026, 09:58:01 PM
Resolved: Thu, Feb 5, 2026, 09:57:04 PM
Duration: 11h 1m

resolvedThu, Feb 5, 2026, 09:02:04 PM
This incident has been resolved.
monitoringThu, Feb 5, 2026, 09:01:57 PM
A fix has been implemented and we are monitoring the results.
identifiedThu, Feb 5, 2026, 04:59:49 PM
The issue has been identified and a fix is being implemented.
investigatingThu, Feb 5, 2026, 04:59:24 PM
We are currently investigating this issue.

MajorJan 15, 06:16 PM

[Serverless][AWS][us-east-1] 5xx errors on read operations for some indexes

Started: Thu, Jan 15, 2026, 12:12:55 PM
Updated: Thu, Jan 15, 2026, 06:16:14 PM
Resolved: Thu, Jan 15, 2026, 03:30:56 PM
Duration: 3h 18m

resolvedThu, Jan 15, 2026, 06:15:56 PM
This incident has been resolved.
monitoringThu, Jan 15, 2026, 03:18:43 PM
A fix has been implemented and we are monitoring the results.
identifiedThu, Jan 15, 2026, 03:18:11 PM
The issue has been identified and a fix is being implemented.
investigatingThu, Jan 15, 2026, 02:33:55 PM
We are currently investigating this issue.

MajorJan 2, 05:58 PM

Intermittent unavailability across all environments for some indexes

Started: Fri, Jan 2, 2026, 04:31:16 PM
Updated: Fri, Jan 2, 2026, 05:58:09 PM
Resolved: Fri, Jan 2, 2026, 05:58:09 PM
Duration: 1h 26m

resolvedFri, Jan 2, 2026, 05:58:09 PM
This incident has been resolved.
monitoringFri, Jan 2, 2026, 05:18:58 PM
A fix has been implemented and we are monitoring the results.
investigatingFri, Jan 2, 2026, 04:31:17 PM
We are currently investigating this issue.

MajorDec 31, 02:31 PM

[Serverless][AWS][us-west-2] 5xx errors on some read path operations

Started: Wed, Dec 31, 2025, 03:13:07 AM
Updated: Wed, Dec 31, 2025, 02:31:27 PM
Resolved: Wed, Dec 31, 2025, 03:29:18 AM
Duration: 16m

resolvedWed, Dec 31, 2025, 02:31:18 PM
This incident has been resolved.
monitoringWed, Dec 31, 2025, 02:30:30 PM
A fix has been implemented and we are monitoring the results.
identifiedWed, Dec 31, 2025, 02:29:54 PM
The issue has been identified and a fix is being implemented.
investigatingWed, Dec 31, 2025, 02:27:07 PM
We are currently investigating this issue.

NoneDec 19, 05:31 PM

[Serverless][GCP][us-central1] Partial control plane unavailability for some users

Started: Fri, Dec 19, 2025, 01:15:00 AM
Updated: Fri, Dec 19, 2025, 05:31:58 PM
Resolved: Fri, Dec 19, 2025, 01:15:00 AM
Duration: 0m

resolvedFri, Dec 19, 2025, 05:31:58 PM
From 8:15 PM to 8:50 PM UTC, some users experienced partial control plane unavailability.

MajorDec 15, 10:02 PM

[Serverless][GCP][europe-west4] 5xx errors on read and write operations for some indexes

Started: Mon, Dec 15, 2025, 10:39:51 AM
Updated: Mon, Dec 15, 2025, 10:02:32 PM
Resolved: Mon, Dec 15, 2025, 10:02:32 PM
Duration: 11h 22m

resolvedMon, Dec 15, 2025, 10:02:32 PM
This incident has been resolved.
monitoringMon, Dec 15, 2025, 09:20:30 PM
A fix has been implemented and we are monitoring the results.
identifiedMon, Dec 15, 2025, 02:34:28 PM
The issue has been identified and a fix is being implemented.
investigatingMon, Dec 15, 2025, 12:54:51 PM
We are currently investigating this issue.

MinorDec 10, 03:39 AM

Increased file processing time for Assistant

Started: Tue, Dec 9, 2025, 08:15:00 PM
Updated: Wed, Dec 10, 2025, 03:39:28 AM
Resolved: Wed, Dec 10, 2025, 01:50:19 AM
Duration: 5h 35m

resolvedWed, Dec 10, 2025, 03:39:19 AM
This incident has been resolved.
monitoringWed, Dec 10, 2025, 03:38:50 AM
A fix has been implemented and we are monitoring the results.
identifiedWed, Dec 10, 2025, 03:38:27 AM
The issue has been identified and a fix is being implemented.
investigatingWed, Dec 10, 2025, 03:37:59 AM
Files uploaded to an assistant may take longer than expected to appear in chat and context requests during this time.

NoneDec 8, 09:19 PM

Unavailability for embed and rerank requests

Started: Mon, Dec 8, 2025, 08:43:00 PM
Updated: Mon, Dec 8, 2025, 09:19:48 PM
Resolved: Mon, Dec 8, 2025, 08:43:00 PM
Duration: 0m

resolvedMon, Dec 8, 2025, 09:19:48 PM
From 3:43 PM EST to 3:50 PM EST, some embed and rerank requests were unavailable.

MajorDec 5, 09:28 PM

[Serverless][GCP][us-central1] 5xx errors on some read operations for some namespaces

Started: Fri, Dec 5, 2025, 06:36:46 PM
Updated: Fri, Dec 5, 2025, 09:28:34 PM
Resolved: Fri, Dec 5, 2025, 08:42:52 PM
Duration: 2h 6m

resolvedFri, Dec 5, 2025, 09:26:52 PM
This incident has been resolved.
monitoringFri, Dec 5, 2025, 09:26:40 PM
A fix has been implemented and we are monitoring the results.
identifiedFri, Dec 5, 2025, 07:56:51 PM
The issue has been identified and a fix is being implemented.
investigatingFri, Dec 5, 2025, 07:53:46 PM
We are currently investigating this issue.

MajorDec 3, 08:53 PM

[Serverless][AWS][us-west-2] 5xx errors on read path operations for some namespaces

Started: Wed, Dec 3, 2025, 03:53:51 PM
Updated: Wed, Dec 3, 2025, 08:53:05 PM
Resolved: Wed, Dec 3, 2025, 04:40:17 PM
Duration: 46m

resolvedWed, Dec 3, 2025, 08:51:17 PM
This incident has been resolved.
monitoringWed, Dec 3, 2025, 04:31:21 PM
A fix has been implemented and we are monitoring the results.
identifiedWed, Dec 3, 2025, 04:31:00 PM
The issue has been identified and a fix is being implemented.
investigatingWed, Dec 3, 2025, 04:27:51 PM
We are currently investigating this issue.

MajorNov 24, 06:37 PM

[Serverless][AWS][us-east-1] 5xx errors on some read path operations

Started: Mon, Nov 24, 2025, 05:28:25 PM
Updated: Mon, Nov 24, 2025, 06:37:14 PM
Resolved: Mon, Nov 24, 2025, 06:30:05 PM
Duration: 1h 1m

resolvedMon, Nov 24, 2025, 06:37:05 PM
This incident has been resolved.
monitoringMon, Nov 24, 2025, 06:35:24 PM
A fix has been implemented and we are monitoring the results.
identifiedMon, Nov 24, 2025, 05:51:51 PM
The issue has been identified and a fix is being implemented.
investigatingMon, Nov 24, 2025, 05:44:25 PM
We are currently investigating this issue.

NoneNov 14, 02:02 AM

Some index-level usage metrics unavailable

Started: Thu, Nov 13, 2025, 02:00:00 AM
Updated: Fri, Nov 14, 2025, 02:02:32 AM
Resolved: Thu, Nov 13, 2025, 02:00:00 AM
Duration: 0m

resolvedFri, Nov 14, 2025, 02:02:32 AM
Index-level usage metrics were unavailable for approximately 24 hours beginning at around 9:00 PM EST on November 12th

MajorNov 6, 03:04 PM

[Serverless][AWS][eu-west-1] 5xx errors on some write path operations

Started: Thu, Nov 6, 2025, 02:38:10 PM
Updated: Thu, Nov 6, 2025, 03:04:40 PM
Resolved: Thu, Nov 6, 2025, 02:40:24 PM
Duration: 2m

resolvedThu, Nov 6, 2025, 03:04:24 PM
This incident has been resolved.
investigatingThu, Nov 6, 2025, 03:03:10 PM
We are currently investigating this issue.

NoneOct 30, 10:00 PM

Partial unavailability on cohere-rerank-3.5 model

Started: Thu, Oct 30, 2025, 10:00:04 PM
Updated: Thu, Oct 30, 2025, 10:00:04 PM
Resolved: Thu, Oct 30, 2025, 10:00:04 PM
Duration: 0m

resolvedThu, Oct 30, 2025, 10:00:04 PM
From 4:58 PM EST to 5:10 PM EST, the cohere-rerank-3.5 model experienced partial unavailability.

MajorOct 23, 06:23 PM

[Serverless][GCP][us-central1] 5xx errors on some read and write operations

Started: Thu, Oct 23, 2025, 05:32:10 PM
Updated: Thu, Oct 23, 2025, 06:23:35 PM
Resolved: Thu, Oct 23, 2025, 06:23:35 PM
Duration: 51m

resolvedThu, Oct 23, 2025, 06:23:35 PM
This incident has been resolved.
monitoringThu, Oct 23, 2025, 05:45:59 PM
A fix has been implemented and we are monitoring the results.
investigatingThu, Oct 23, 2025, 05:44:36 PM
We are continuing to investigate this issue.
investigatingThu, Oct 23, 2025, 05:44:10 PM
We are currently investigating this issue.

MajorOct 21, 07:24 PM

[Serverless][Azure][eastus2] 5xx errors on some read and write operations

Started: Tue, Oct 21, 2025, 05:57:56 PM
Updated: Tue, Oct 21, 2025, 07:24:35 PM
Resolved: Tue, Oct 21, 2025, 07:24:35 PM
Duration: 1h 26m

resolvedTue, Oct 21, 2025, 07:24:35 PM
This incident has been resolved.
monitoringTue, Oct 21, 2025, 07:06:38 PM
A fix has been implemented and we are monitoring the results.
identifiedTue, Oct 21, 2025, 06:50:10 PM
The issue has been identified and a fix is being implemented.
investigatingTue, Oct 21, 2025, 06:09:56 PM
We are currently investigating this issue.

MajorOct 21, 01:53 PM

Some users may be unable to access the Pinecone web console. All API services remain fully operational.

Started: Tue, Oct 21, 2025, 01:27:31 AM
Updated: Tue, Oct 21, 2025, 01:53:35 PM
Resolved: Tue, Oct 21, 2025, 03:30:49 AM
Duration: 2h 3m

resolvedTue, Oct 21, 2025, 01:52:49 PM
This incident has been resolved.
monitoringTue, Oct 21, 2025, 03:07:48 AM
A fix has been implemented and we are monitoring the results.
investigatingTue, Oct 21, 2025, 01:46:31 AM
We are currently investigating this issue.

MajorOct 20, 08:24 PM

Some users may be unable to access the Pinecone web console. All API services remain fully operational.

Started: Mon, Oct 20, 2025, 05:05:31 PM
Updated: Mon, Oct 20, 2025, 08:24:20 PM
Resolved: Mon, Oct 20, 2025, 06:00:06 PM
Duration: 54m

resolvedMon, Oct 20, 2025, 08:24:06 PM
This incident has been resolved.
monitoringMon, Oct 20, 2025, 06:14:08 PM
A fix has been implemented and we are monitoring the results.
investigatingMon, Oct 20, 2025, 05:05:31 PM
We are currently investigating this issue.

MinorSep 15, 04:32 PM

[Serverless][AWS][us-east-1] `403 PermissionDenied` errors for read and write operations on some indexes and assistants

Started: Mon, Sep 15, 2025, 03:52:26 PM
Updated: Mon, Sep 15, 2025, 04:32:01 PM
Resolved: Mon, Sep 15, 2025, 03:58:47 PM
Duration: 6m

resolvedMon, Sep 15, 2025, 04:29:47 PM
This incident has been resolved.
monitoringMon, Sep 15, 2025, 04:20:26 PM
A fix has been implemented and we are monitoring the results.

MajorSep 10, 06:22 PM

[Serverless][AWS][us-west-2] 5xx errors on some read operations

Started: Wed, Sep 10, 2025, 12:52:44 PM
Updated: Wed, Sep 10, 2025, 06:22:55 PM
Resolved: Wed, Sep 10, 2025, 05:22:46 PM
Duration: 4h 30m

resolvedWed, Sep 10, 2025, 06:22:46 PM
This incident has been resolved.
monitoringWed, Sep 10, 2025, 02:55:38 PM
A fix has been implemented and we are monitoring the results.
investigatingWed, Sep 10, 2025, 01:30:44 PM
We are currently investigating this issue.

MajorSep 10, 04:38 PM

[Serverless][AWS][us-east-1] 5xx errors on some read and write operations

Started: Wed, Sep 10, 2025, 01:16:19 PM
Updated: Wed, Sep 10, 2025, 04:38:17 PM
Resolved: Wed, Sep 10, 2025, 04:38:17 PM
Duration: 3h 21m

resolvedWed, Sep 10, 2025, 04:38:17 PM
This incident has been resolved.
monitoringWed, Sep 10, 2025, 02:54:57 PM
A fix has been implemented and we are monitoring the results.
investigatingWed, Sep 10, 2025, 01:32:19 PM
We are currently investigating this issue.

MajorSep 9, 02:40 PM

[Serverless][AWS][us-east-1] 5xx errors on write operations for some indexes

Started: Tue, Sep 9, 2025, 12:55:48 PM
Updated: Tue, Sep 9, 2025, 02:40:22 PM
Resolved: Tue, Sep 9, 2025, 02:40:22 PM
Duration: 1h 44m

resolvedTue, Sep 9, 2025, 02:40:22 PM
This incident has been resolved.
monitoringTue, Sep 9, 2025, 01:57:32 PM
A fix has been implemented and we are monitoring the results.
investigatingTue, Sep 9, 2025, 01:31:48 PM
We are currently investigating this issue.

MajorSep 4, 12:47 PM

[Serverless][AWS][us-east-1] 5xx errors on read operations for some indexes

Started: Tue, Sep 2, 2025, 10:46:28 PM
Updated: Thu, Sep 4, 2025, 12:47:47 PM
Resolved: Wed, Sep 3, 2025, 02:00:35 PM
Duration: 15h 14m

resolvedThu, Sep 4, 2025, 12:47:35 PM
This incident has been resolved.
monitoringWed, Sep 3, 2025, 02:03:29 PM
A fix has been implemented and we are monitoring the results.
investigatingWed, Sep 3, 2025, 11:58:28 AM
We are currently investigating this issue.

MinorAug 29, 10:42 PM

Console stuck loading after login for some users

Started: Fri, Aug 29, 2025, 08:28:52 PM
Updated: Fri, Aug 29, 2025, 10:42:39 PM
Resolved: Fri, Aug 29, 2025, 10:42:39 PM
Duration: 2h 13m

resolvedFri, Aug 29, 2025, 10:42:39 PM
This incident has been resolved.
monitoringFri, Aug 29, 2025, 09:13:05 PM
The loading issue has recovered, and we are continuing to monitor.
investigatingFri, Aug 29, 2025, 08:28:52 PM
We are investigating an issue where some users are unable to access the console after logging in. Affected users may see the console stuck in a loading state. The issue is related to elevated errors from our authentication provider.

MajorAug 28, 09:31 PM

[Serverless][AWS][us-west-2] Unavailability for some read path operations for some indexes

Started: Thu, Aug 28, 2025, 06:30:55 PM
Updated: Thu, Aug 28, 2025, 09:31:46 PM
Resolved: Thu, Aug 28, 2025, 08:25:35 PM
Duration: 1h 54m

resolvedThu, Aug 28, 2025, 09:31:35 PM
This incident has been resolved.
monitoringThu, Aug 28, 2025, 08:58:18 PM
A fix has been implemented and we are monitoring the results.
investigatingThu, Aug 28, 2025, 08:57:55 PM
We are currently investigating this issue.

MinorAug 26, 05:13 PM

[Serverless][GCP][europe-west4] Indexing lag on some indexes; recent writes may not appear in reads

Started: Tue, Aug 26, 2025, 01:22:29 PM
Updated: Tue, Aug 26, 2025, 05:13:08 PM
Resolved: Tue, Aug 26, 2025, 03:05:00 PM
Duration: 1h 42m

resolvedTue, Aug 26, 2025, 05:13:00 PM
This incident has been resolved.
monitoringTue, Aug 26, 2025, 02:26:04 PM
A fix has been implemented and we are monitoring the results.
investigatingTue, Aug 26, 2025, 02:04:29 PM
We are currently investigating this issue.

MajorAug 21, 06:08 PM

[Serverless][AWS][us-west-2] Unavailability for some read path operations for some indexes

Started: Thu, Aug 21, 2025, 04:54:18 PM
Updated: Thu, Aug 21, 2025, 06:08:48 PM
Resolved: Thu, Aug 21, 2025, 05:54:13 PM
Duration: 59m

resolvedThu, Aug 21, 2025, 06:08:13 PM
This incident has been resolved.
monitoringThu, Aug 21, 2025, 05:44:59 PM
A fix has been implemented and we are monitoring the results.
investigatingThu, Aug 21, 2025, 05:44:18 PM
We are currently investigating this issue.

MajorAug 11, 10:23 PM

[Serverless][AWS][us-east-1] 5xx errors on read operations for some indexes

Started: Mon, Aug 11, 2025, 09:29:33 PM
Updated: Mon, Aug 11, 2025, 10:23:41 PM
Resolved: Mon, Aug 11, 2025, 09:53:36 PM
Duration: 24m

resolvedMon, Aug 11, 2025, 10:22:36 PM
This incident has been resolved.
monitoringMon, Aug 11, 2025, 09:54:11 PM
A fix has been implemented and we are monitoring the results.
investigatingMon, Aug 11, 2025, 09:52:33 PM
We are currently investigating this issue.

MajorAug 5, 07:00 PM

[Serverless][AWS][us-west-2] Unavailability for some read path operations

Started: Tue, Aug 5, 2025, 04:17:45 PM
Updated: Tue, Aug 5, 2025, 07:00:24 PM
Resolved: Tue, Aug 5, 2025, 05:23:00 PM
Duration: 1h 5m

resolvedTue, Aug 5, 2025, 06:59:00 PM
This incident has been resolved.
monitoringTue, Aug 5, 2025, 05:29:08 PM
A fix has been implemented and we are monitoring the results.
investigatingTue, Aug 5, 2025, 04:58:45 PM
We are currently investigating this issue.

MajorAug 1, 09:22 PM

[Serverless][AWS][us-east-1] Unavailability for some read path operations

Started: Fri, Aug 1, 2025, 02:22:21 PM
Updated: Fri, Aug 1, 2025, 09:22:43 PM
Resolved: Fri, Aug 1, 2025, 07:46:08 PM
Duration: 5h 23m

resolvedFri, Aug 1, 2025, 09:21:08 PM
This incident has been resolved.
monitoringFri, Aug 1, 2025, 07:13:18 PM
A fix has been implemented and we are monitoring the results.
identifiedFri, Aug 1, 2025, 03:40:37 PM
We are continuing to work on a fix for this issue.
identifiedFri, Aug 1, 2025, 02:49:56 PM
The issue has been identified and a fix is being implemented.
investigatingFri, Aug 1, 2025, 02:48:21 PM
We are currently investigating this issue.

Overview

Components28

Incidents50

History 50

[Serverless][AWS][us-west-2] 5xx errors on the readpath

5xx errors on some control plane operations

[SERVERLESS][GCP][us-central1] 5xx errors on some read and write requests

[SERVERLESS][Azure][eastus2] 5xx errors for some namespaces

[SERVERLESS][AWS][us-east-1] Increased latency and 5xx errors for some indexes

[Serverless][AWS][us-east-1] Increase in freshness lag for some namespaces

[Serverless][Azure][eastus2] 5xx errors on some requests for some indexes

Some initial queries to infrequently read namespaces incorrectly returning empty results

[Serverless][AWS][us-east-1] Metrics tab in the console not showing graphs

[Serverless][AWS][us-west-2] 5xx errors for some requests on some indexes

[Serverless][AWS][us-west-2] Read path operations for some indexes may experience elevated latency and timeouts

[AWS][us-east-1] 5xx errors for some requests on some indexes

[Serverless][AWS][us-west-2] 5xx errors and longer response times on upsert requests for some indexes.

[AWS][us-east-1] 5xx errors on read and write operations for some indexes

[AWS][us-east-1] 5xx errors for some requests on some indexes

Pinecone Console loading slowly for some users

[GCP][europe-west4] Errors for upsert operations on some indexes

[AWS][us-east-1] Prometheus metrics are unavailable through the Pinecone console or the metric proxy

[Serverless][GCP][us-central1] 5xx errors on some read operations for some indexes

[GCP][us-central1][europe-west4] Errors on some read operations

[Serverless][AWS][us-east-1] Increase in freshness lag for some namespaces

[Serverless][AWS][us-east-1] 5xx errors on read operations for some indexes

Intermittent unavailability across all environments for some indexes

[Serverless][AWS][us-west-2] 5xx errors on some read path operations

[Serverless][GCP][us-central1] Partial control plane unavailability for some users

[Serverless][GCP][europe-west4] 5xx errors on read and write operations for some indexes

Increased file processing time for Assistant

Unavailability for embed and rerank requests

[Serverless][GCP][us-central1] 5xx errors on some read operations for some namespaces

[Serverless][AWS][us-west-2] 5xx errors on read path operations for some namespaces

[Serverless][AWS][us-east-1] 5xx errors on some read path operations

Some index-level usage metrics unavailable

[Serverless][AWS][eu-west-1] 5xx errors on some write path operations

Partial unavailability on cohere-rerank-3.5 model

[Serverless][GCP][us-central1] 5xx errors on some read and write operations

[Serverless][Azure][eastus2] 5xx errors on some read and write operations

Some users may be unable to access the Pinecone web console. All API services remain fully operational.

Some users may be unable to access the Pinecone web console. All API services remain fully operational.

[Serverless][AWS][us-east-1] `403 PermissionDenied` errors for read and write operations on some indexes and assistants

[Serverless][AWS][us-west-2] 5xx errors on some read operations

[Serverless][AWS][us-east-1] 5xx errors on some read and write operations

[Serverless][AWS][us-east-1] 5xx errors on write operations for some indexes

[Serverless][AWS][us-east-1] 5xx errors on read operations for some indexes

Console stuck loading after login for some users

[Serverless][AWS][us-west-2] Unavailability for some read path operations for some indexes

[Serverless][GCP][europe-west4] Indexing lag on some indexes; recent writes may not appear in reads

[Serverless][AWS][us-west-2] Unavailability for some read path operations for some indexes

[Serverless][AWS][us-east-1] 5xx errors on read operations for some indexes

[Serverless][AWS][us-west-2] Unavailability for some read path operations

[Serverless][AWS][us-east-1] Unavailability for some read path operations

Details

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