Otter.ai

Otter systems have been fully restored.

Our team has identified the issue and is working to fully restore services. Users should now be able to log in and use Otter but may experience some slowness.

The issue affecting Otter joining Microsoft Teams meetings has been resolved. We deployed a fix and have confirmed that Otter can again join Teams meetings successfully.

We identified an issue affecting Otter joining Microsoft Teams meetings and deployed a fix. Join success has improved, but we are continuing to monitor.

Some customers may experience issues with Otter joining Microsoft Teams meetings. We’re investigating and will share updates here.

Otter systems have been fully restored.

We are currently experiencing an issue with email delivery, including notification emails, invite emails, password reset emails, payment emails and reminders, as well as the bulk export feature. Our team is aware of the issue and is working to resolve it as soon as possible.

Otter systems have been fully restored.

Otter systems have been fully restored.

We are currently experiencing a delay in Summary and Speaker tagging. Otter Chat is also impacted as a result. Our team is aware and working on a solution as soon as possible.

We are currently experiencing a delay in Summary and Speaker tagging. Otter Chat is also impacted as a result. Our team is aware and working on a solution as soon as possible.

The recent delay in generating speech outlines and summaries has been completely resolved. All pending summaries have been successfully processed and are now accessible. Normal service speeds have fully resumed.

Monitoring / Recovery in Progress A solution has been implemented to resolve the recent delays. We are currently processing the delayed speech outlines and summaries, and normal delivery speeds will be fully restored shortly.

We are currently experiencing a delay in generating speech outlines and summaries. Our team is aware and working on a solution as soon as possible.

Otter systems have been fully restored.

Our engineering team has identified the issue. We have resumed operations but will continue to monitor the situation.

We are currently experiencing an outage affecting Notetaker's ability to join Google Meet meetings. Our team is aware of the issue and is working on a solution as soon as possible.

Otter systems have been fully restored.

Our engineering team has identified and addressed the issue. We have resumed operations but will continue to monitor the situation.

Our team has identified the issue and is working to fully restore services. Users should now be able to log in and use Otter but some lingering issues with Otter Notetaker joining your calls may persist while we continue working to resolve the issue.

We are currently experiencing an outage with Otter services. Our team is aware and working on a solution as soon as possible.

Otter systems have been fully restored.

]We have resumed operations but will continue to monitor the situation.

Our team has identified the issue and is working to fully restore services.

We are currently experiencing an outage with Otter services. Our team is aware and working on a solution as soon as possible.

Otter systems have been fully restored.

Our team has identified the issue causing delays in imports processing and summaries processing. We've applied a fix and are working towards resolving any backed up processing files.

Otter systems have been fully restored.

We are currently experiencing an issue with calendar updates not being recognized/delayed in Otter. Any modifications to calendar; including meeting creation, deletion or changing the start time, will be delayed. You may also see delays or Otter joining at incorrect times if the above occurred.

Otter systems have been fully restored.

New conversations will process as normal. Conversations previously affected by this issue will be processed as our team works through the queue. Check back later if your conversation is still showing a processing issue. All conversations will be processed by our team.

Our team has identified the issue with processing some conversations. We are currently working on a fix and will deploy this as soon as possible.

Otter systems have been fully restored.

Our team has identified the root cause and is working to fix the issue.

Users not in a workspace (such as mobile users) may be currently experiencing an issue starting a manual recording. Our team is aware of the issue and is working on a solution as soon as possible. In the meantime, we recommend recording the audio separately and [importing it into Otter later](https://help.otter.ai/hc/en-us/articles/360047733574-Import-an-audio-or-video-file), or if it's an online meeting, [add Notetaker to record the conversation](https://help.otter.ai/hc/en-us/articles/13676219922711-Manually-add-Otter-Notetaker-to-a-meeting).

Otter systems have been fully restored.

Our engineering team has identified the issue that may be causing speech processing delays. Speeches will be processed, but may take longer than usual. We appreciate your patience as we work through processing speeches.

Otter systems have been fully restored.

Otter experienced a brief outage, but the site should be loading again as intended. Our engineers have identified the issue. We have resumed operations but will continue to monitor the situation.

Otter systems have been fully restored.

We are currently experiencing a delay with processing conversations. Recordings are queued and will be processed in due time, but may be delayed in transcribing the recording itself.

Otter systems have been fully restored.

Our engineering team has identified the issue and applied a fix to having Otter join Zoom meetings. The issue is related to issues due to Zoom. We're working with Zoom to resolve the issue fully as soon as possible. We have resumed operations but will continue to monitor the situation. You may still see some delayed joins up to a couple of minutes for Zoom meetings.

We are currently experiencing an issue with Otter not joining some Zoom meetings. Our team is aware and working on a solution as soon as possible.

Otter systems have been fully restored.

Our engineering team has identified the issue. We have resumed operations but will continue to monitor the situation.

We are currently experiencing an outage with Otter services. Our team is aware and working on a solution as soon as possible.

Otter systems have been fully restored.

Our engineering team has identified the issue. We have resumed operations but will continue to monitor the situation.

We are currently experiencing a delay with real-time transcription. All recordings should still be occurring and will be processed in full, this only affects the live transcription. Our team is aware and working on a solution as soon as possible.

Otter systems have been fully restored.

We have deployed a fix to log in via SSO on the iOS app.  Please update your app to version 3.90.1 and try logging in with SSO once more. We apologize for any inconvenience.

Our team has identified the issue and is made a fix which must be reviewed by the Apple iOS store. Version 3.90.1 will contain the fix and we'll be releasing it as soon as Apple approves the update. We apologize for any inconvenience.

Otter systems have been fully restored.

Our engineering team has identified the issue. We have resumed operations but will continue to monitor the situation.

Our team has identified the issue and is working to fully restore services. Users should now be able to log in and use Otter but may experience some slowness.

We are currently experiencing an outage with Otter services. Our team is aware and working on a solution as soon as possible.

Otter systems have been fully restored.

Our engineering team has identified the issue. We have resumed operations but will continue to monitor the situation.

Our team has identified the issue and is working to fully restore services. Users should now be able to log in and use Otter but may experience some slowness.

Our engineering team has identified the issue. We have resumed operations but will continue to monitor the situation.

We are currently experiencing an outage with Otter services. Our team is aware and working on a solution as soon as possible.

Otter systems have been fully restored.

Our engineering team has identified the issue. We have resumed operations but will continue to monitor the situation.

Our team has identified the issue and is working to fully restore services. Users should now be able to log in and use Otter but may experience some slowness.

Our engineering team has identified the issue. We have resumed operations but will continue to monitor the situation.

Our engineering team has identified the issue. We have resumed operations but will continue to monitor the situation.

We are currently experiencing an outage with Otter services. Our team is aware and working on a solution as soon as possible.

Otter systems have been fully restored.

Our engineering team has identified the issue. We have resumed operations but will continue to monitor the situation.

We are currently experiencing an outage with Otter services. Our team is aware and working on a solution as soon as possible.

Otter systems have been fully restored.

Our team has identified the issue and is working to fully restore our outbound emails once more. We've found this is due to an upstream issue and are working with our service providers to resolve the issue as soon as possible. -------------- This may cause delays in emails going out from the Otter System which includes, but not limited to: -Email invitations (Users will still be able to receive and accept them in app) -Bulk Export Links -Meeting processing and share notifications

We are currently experiencing an issue with our outbound emails. This may cause delays in emails going out from the Otter System which includes, but not limited to: -Email invitations (Users will still be able to receive and accept them in app) -Bulk Export Links -Meeting processing and share notifications Our team is aware and working on a solution as soon as possible.

Otter systems have been fully restored.

Our team has identified the issue has deployed a fix to reduce the delays in speaker tagging for recorded speeches.

We are currently experiencing an outage with Otter services. Our team is aware and working on a solution as soon as possible.

We are currently experiencing delays in speaker tagging. Our team is aware and working on a solution as soon as possible.