Speechmatics

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently rolling out a fix and expected to complete in less than 30 minutes.

We have identified an issue affecting a subset of customers attempting to open RT sessions, resulting in secure connection (SSL/TLS) errors. Our team is actively working on a fix and we will provide a further update as soon as it is deployed.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We’re currently experiencing a partial outage in our RT SaaS region EU and USA and the users experiencing 4003 error. Our team is currently working to restore normal performance levels. We apologise for any inconvenience.

This incident has been resolved.

The performance issues in RT SaaS USA has now been mitigated. The service has now been restored to normal operational status. We will continue to monitor the situation for any changes.

We are continuing to investigate this issue.

We’re currently experiencing degraded performance in our RT SaaS USA region. Customers may see delays when attempting to connect a new session. Our team is currently working to restore normal performance levels. We apologise for any inconvenience.

This incident has been resolved.

We are continuing to monitor for any further issues.

The performance issues in RT Cloud US has now been mitigated. The service has now been restored to normal operational status. We will continue to monitor the situation for any changes.

We’re currently experiencing degraded performance in our USA region. Customers may see elevated connect time to our service due to increased traffic in USA. We have applied a mitigation and restored service to normal level. We will continue to monitor the situation for any changes. We apologise for any inconvenience.

We've continued to monitor this incident and can confirm it has now been resolved. We apologise for any inconvenience caused. If you are still facing issues with the service, please reach out to our support team here https://support.speechmatics.com/hc/en-gb.

The performance issues in processing jobs has now been mitigated. The service has now been restored to normal operational status. We will continue to monitor the situation for any changes.

The root cause has been identified and our engineering teams are working on a solution.

We have identified an issue with our Batch SaaS USA where some users may experience slower processing of jobs. The issue has been identified and we are working on the resolution

We have identified an issue that caused a subset of customer jobs to fail or process more slowly in Batch SaaS EU1, US1 and US2 between 15:38 to 16:34 BST. This issue has been resolved and we have restored the service to normal performance levels. We apologise for any inconvenience.

We identified an issue that caused degraded performance in our Batch SaaS AU region between 14:00 - 16:00 UTC. Customers may see delays processing some of the jobs. Our team has restored service to normal performance levels. We apologise for any inconvenience.

We have fixed the problem and issued refunds to the affected customers. Please email support if you still believe you are having issues. Once again, we're sorry for any inconvenience caused by this issue.

We are continuing to work on a fix for this issue.

The issue has been identified and a fix is being implemented.

We are aware of an issue with service credits for July. Some customers may see larger than expected bills. Our team is working to identify the source of the issue and affected customers. We apologise for any inconvenience.

We identified a subset of customer session failures in our Realtime SaaS - US region between 15:15 to 15:35 UTC. Our team has restored the service to normal performance levels. We apologise for any inconvenience.

This incident has been resolved.

We have confirmed that the authentication issues have been resolved by our third-party provider. Service has completely returned to normal. Thank you for your patience.

Our third-party authentication provider has a confirmed outage. We are monitoring the situation closely and will provide an update as soon as we have more information. We apologize for the disruption.

We’re experiencing a service outage on portal.speechmatics.com. Our team is currently working to restore the service. We apologize for any inconvenience.

From 03:00 UTC to 10:30 UTC, processing times for a subset of jobs increased due to degraded performance in the fetch service affecting jobs submitted with the fetch_data configuration. We identified the root cause of the issue and restored the service to full operational status at 10:30 UTC. Following continued monitoring, we can confirm that the incident has now been fully resolved. We apologise for any inconvenience caused. If you continue to experience issues with the service, please contact our support team here https://support.speechmatics.com.

Portal access has been restored.

We have identified an issue which has caused an outage of portal.speechmatics.com. A fix is actively being deployed.

This incident has been resolved.

We have identified a problem which is affecting the processing time of jobs in our Batch SaaS US1 endpoint. For faster processing times, please use the Batch SaaS US2 endpoint. This issue is currently being investigated.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are continuing to work on a fix for this issue.

The root cause has been identified and we are working on a solution.

We’re currently experiencing degraded performance in our US2 region. Customers may see degrading experience. We recommend using US1 endpoint until the issue is resolved. Our team is currently working to restore normal performance levels. We apologise for any inconvenience.

After monitoring this incident, we can confirm it has now been resolved. We apologise for any inconvenience caused. If you are still facing issues with the service, please reach out to our support team here https://support.speechmatics.com.

A fix has been implemented and we are monitoring the results.

The root cause has been identified and we are working on a solution.

We’re currently experiencing degraded performance in our RT EU region. Customers may see capacity errors. Our team is currently working to restore normal performance levels. We apologise for any inconvenience.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We’re currently experiencing degraded performance in our Batch SaaS AU region. Customers may see delays is processing jobs for audio duration > 12 mins. Our team is currently working to restore normal performance levels. We apologise for any inconvenience.

This incident has been resolved.

Some users may still experience a delay in their usage appearing on the Billing page, as the backlog of billing usage is processed. An update will be provided when this incident is fully resolved.

A fix has been implemented and we are monitoring the results. Usage in the Billing page may still be delayed for some users.

We are continuing to investigate this issue.

We are currently investigating an issue with our billing service which may delay usage appearing on the Billing page in the portal.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We have identified a problem which is affecting the processing time of jobs in our Batch SaaS EU2 endpoint. For faster processing times, please use the Batch SaaS EU1 endpoint. This issue is currently being investigated.

This incident has been resolved.

We are continuing to monitor for any further issues.

"Between 15:06 UTC and 15:10 UTC, a small percentage of customers experienced increased error rates and delayed connections. This issue is resolved and we continue to monitor the situation. We are continuing to monitor the system to ensure performance remains stable.

This incident has been resolved.

A fix has been implemented by our third-party cloud provider and we are monitoring the results.

The root cause has been identified as an issue with our third-party cloud provider. We expect a mitigation to be in place by 00:00 UTC.

We have identified a problem which is affecting the processing time of jobs in our Batch SaaS US1 endpoint. For faster processing times, please use the Batch SaaS US2 endpoint. This issue is currently being investigated.

This incident has been resolved.

The Billing page is now accessible for most users. Intermittent issues may still occur whilst a fix is being deployed. The underlying cause has been identified and full resolution is expected shortly.

The Billing page is currently unavailable due to an issue with our third-party billing provider. We are actively investigating and will post an update once the issue is resolved.

This incident has been resolved.

We have implemented mitigation measures, and the service has recovered. US1 Batch SaaS is currently operational.

We’re currently experiencing an degraded performance in our Batch SaaS US1 region. Customers may see API call failures and delays. Our team is currently working to restore availability and normal performance levels. We recommend using Batch SaaS US2 region until US1 is fully operational. We apologise for any inconvenience.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The service outage in Batch SaaS US1 has now been mitigated. Customers may see delays and experience degraded performance. We recommend using Batch SaaS US2 region until US1 is fully operational. We are working on restoring service to normal operational status in Batch SaaS US1.

The issue has been identified and a fix is being implemented. We recommend using Batch SaaS US2 region until US1 is fully operational. We apologise for any inconvenience.

We’re currently experiencing an outage in our Batch SaaS US1 region. Customers may see API call failures and delays. Our team is currently working to restore availability and normal performance levels. We apologise for any inconvenience.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We’re currently experiencing degraded performance in our Realtime SaaS - US region. Customers may see delay in session connect time. Our team is currently working to restore normal performance levels. We apologise for any inconvenience.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We’re experiencing an issue generating invoices from portal.speechmatics.com. Our team is currently working to restore the service. We apologize for any inconvenience.

We have identified an issue connecting to usage reporting (usage.speechmatics.com) between 15:10 UTC to 15:15 UTC. Mitigations have been applied since then to fix the problem and service has been restored to normal operational level. We apologize for any inconvenience.

This incident has been resolved.

Job processing times have stabilised, we will continue to monitor.

We have identified an issue with jobs processing in Batch USA, jobs will experience increased processing times.

This incident has been resolved.

Speechmatics portal is fully operational.

Portal was back online at 29/10/2025 21:19 UTC. Customer accounts signed up with Speechmatics portal between 29/10/2025 15:45 UTC to 29/10/2025 23:45 are still affected. We are continuing to recover these accounts. Thank you for your patience and understanding.

Usage Reporting has now recovered and is operating normally. The Speechmatics Portal is back online. We are still investigating issues affecting new sign-ups since 15:45 UTC. We will provide further updates once the sign-up issue is resolved.

The Speechmatics Portal is now back online. However, we are still experiencing issues with new sign-ups since 15:45 UTC and are actively working to resolve this. Usage Reporting remains affected by an ongoing outage. We will provide further updates as soon as the service recovers or we have more information to share. Thank you for your patience and understanding.

Portal and Usage Reporting are still experiencing an outage. Azure indicates expected recovery to happen by 23:20 UTC (see https://azure.status.microsoft/en-us/status). We are monitoring and will provide an update as soon as the service recovers or we have any further information.

Realtime SaaS, Batch SaaS and Management Platform APIs remain fully functional following earlier mitigations applied.

Portal is still having an outage, this is affecting account management and job submission functionality via the web user interface. We attempted workarounds for this but they were unsuccessful due to the nature of Azure's outage affecting their AD B2C service which is our identity provider. Azure's latest status update suggests services could begin to recover in 30 minutes.

We are continuing to work on a fix for this issue.

We have seen customer traffic return to pre-outage levels on the Batch and MP environments. We continue to monitor Azure's status page, available here: https://azure.status.microsoft/en-us/status.

A workaround for us2.asr.api.speechmatics.com endpoint Batch SaaS US2 API endpoint has been rolled out and calls to the Batch SaaS US2 environment using this URL is recovering.

A workaround for eu2.asr.api.speechmatics.com endpoint Batch SaaS EU2 API endpoint has been rolled out and calls to the Batch SaaS EU2 environment using this URL is recovering.

A workaround for au1.asr.api.speechmatics.com endpoint Batch SaaS AU API endpoint has been rolled out and calls to the Batch SaaS AU1 environment using this URL is recovering.

A workaround for us1.asr.api.speechmatics.com endpoint Batch SaaS API endpoint has been rolled out and calls to the Batch SaaS US1 environment using these URLs are recovering.

A workaround for us.asr.api.speechmatics.com endpoint Batch SaaS API endpoint has been rolled out and calls to the Batch SaaS US1 environment using these URLs are recovering.

A workaround for eu.asr.api.speechmatics.com and eu1.asr.api.speechmatics.com endpoints Batch SaaS API endpoint have also been rolled out and calls to the Batch SaaS EU environment using these URLs are recovering.

A workaround for asr.api.speechmatics.com Batch SaaS API endpoint has been rolled out and calls to the Batch SaaS EU environment using this URL are recovering.

Management Platform API is recovering and temporary key generation for RT customers should be recovering.

Management Platform outage will be affecting the generation of temporary keys, which may be impacting RT customers if they are using them in their workflows.

We are implementing workarounds to the Batch SaaS and MP API endpoints that will route traffic around our vendors outage. We will provide an estimate on remediation as soon as possible.

Our vendor has identified global availability drops impacting our API layer. The issue may cause failures for client requests sent to our Batch/Portal/MP APIs.

This incident has been resolved. Sign-ups and access of billing details in the portal should now be fully operational.

We have identified an issue affecting portal sign-ups and access of billing details in the portal.

We have identified and fixed an issue with authorization in the us2 region of Batch SaaS

This incident has been resolved.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

We have taken steps to mitigate the issue while we continue to resolve.

We have identified an issue leading to increased connection times in RT EU and are working to resolve the issue.

This incident has been resolved.

The issue has been mitigated. Batch SaaS, Portal, and Management Platform are now fully operational. We will continue to monitor the situation to ensure stability. Thank you for your patience.

We are still seeing connectivity issues from some locations. Mitigations from our CDN vendor are continuing to be rolled out.

Our CDN vendor has confirmed mitigations are being rolled out and they are expecting full mitigation in the next 90 minutes. We will provide a further update within 60 minutes.

Traffic originating from Europe to our CDN is being more heavily affected than other regions. Some requests will be timing out or receiving SSL errors. We are continuing to work on this issue as highest priority. We apologise for any inconvenience caused.

Our vendor has identified global availability drops impacting one or more regions. The issue may cause failures for client requests sent to our Batch/Portal/MP APIs.

We are seeing increased connection error rates to Batch SaaS, Portal and Management Platform from some countries in our global load balancer service.

We have continued to monitor this incident and can confirm it has now been resolved. We apologise for any inconvenience caused. If you are still facing issues with the service, please reach our to our Support team https://support.speechmatics.com.

In the Portal, the Usage and Billing pages will have delayed updates temporarily.

We have rolled out a mitigation for creating new API and temporary tokens and the service has recovered. We will continue to monitor as top priority.

Root cause has been identified as a problem with the backend service supporting creation of new API and temporary keys. A fix is in the process of being rolled out. We will post another update within 15 minutes.

The root cause has been identified and our engineering teams are working on a solution. We apologise for any inconvenience caused.

We’re experiencing a partial outage on portal.speechmatics.com. Our team is currently working to restore the service. We apologize for any inconvenience.

This incident has been resolved.

The root cause has been identified and our engineering teams are working on a solution.

We’re currently experiencing a partial outage in our RT Cloud EU region. Customers may see a subset of their requests with increased connect time or connection failures. Our team is currently working to restore normal performance levels. We apologise for any inconvenience.

We've continued to monitor this incident and can confirm it has now been resolved. We apologise for any inconvenience caused. If you are still facing issues with the service, please reach out to our support team here https://support.speechmatics.com/hc/en-gb.

We have applied mitigations to address the slowdown in real-time transcription processing. Early results show recovery and improved performance for affected customers. Our team will continue to monitor closely to ensure the service remains stable.

We have identified the cause of the slowdown in real-time transcription processing affecting a subset of customers. We are currently applying mitigation and will continue to monitor the impact as the fix progresses.

We are continuing to monitor our services.

We have identified the cause of the slowdown in real-time transcription processing affecting a subset of customers. We are currently applying mitigation and will continue to monitor the impact as the fix progresses.

We are currently observing slower than normal processing times for real-time transcription affecting a subset of sessions. Our team is actively investigating the issue. We will provide an update as soon as more information is available. We apologise for any inconvenience.

We identified that a subset of jobs submitted to our Batch SaaS EU1/US1 endpoints between 15:22 and 15:54 BST were not accepted and resulted in 5XX errors. The issue was traced to a misconfiguration in one of our services, which has since been corrected, and normal performance has been restored. We apologise for the inconvenience caused.

We've continued to monitor this incident and can confirm it has now been resolved. We apologise for any inconvenience caused. If you are still facing issues with the service, please reach out to our support team here https://support.speechmatics.com/hc/en-gb.

The service outage in RT Cloud EU has now been mitigated. The service has now been restored to normal operational status. We will continue to monitor the situation for any changes.

The root cause has been identified and our engineering teams are working on a solution.

We’re currently experiencing a partial outage in our RT Cloud EU region. Customers may see a subset of sessions getting connection error or increased connect time. Our team is currently working to restore normal performance levels. We apologise for any inconvenience.

This incident has been resolved.

We have identified that a subset of sessions experienced errors between 29 July 2025, 16:40 UTC and 16:50 UTC. A fix has been applied to mitigate the issue, and we are actively monitoring to ensure full stability.

We've continued to monitor this incident and can confirm it has now been resolved. We apologise for any inconvenience caused. If you are still facing issues with the service, please reach out to our support team here https://support.speechmatics.com/hc/en-gb.

The performance issues in Batch SaaS EU1 has now been mitigated. The service has now been restored to normal operational status. We will continue to monitor the situation for any changes.

The root cause has been identified and our engineering teams have applied a fix. Between 9:45 UTC to 11:30 UTC a subset of jobs posted to EU1 region were impacted due to this issue.

We’re currently experiencing degraded performance in our EU1 region. Customers may see delays for a subset of jobs posted to EU1 region. Our team is currently working to restore normal performance levels. We apologise for any inconvenience.

This incident has been resolved.

Maintenance complete and we are monitoring for the results.

Our third party cloud provider is undergoing maintenance. During the maintenance, there will be a period of 10 minutes during which some requests to the EU2 environment could fail with a 401 HTTP response. If it is important to obtain optimal turnaround times during the maintenance period, we recommend that you use one of the following environments which will remain fully available during the maintenance window: • EU1 endpoint: eu1.asr.api.speechmatics.com Alternatively, you can continue to use the US1 and US2 environments as normal during the maintenance window and retry any failed requests after 10 minutes.

This incident has been resolved.

We are continuing to monitor for any further issues.

We are continuing to monitor for any further issues.

We are continuing to monitor for any further issues.

We are experiencing degraded performance in our USA region. Between 01:00 GMT to 06:00 GMT a subset of requests from customers may have seen elevated connect time to our service due to network issues in USA cloud region. We have applied a mitigation and restored service to normal level. We will continue to monitor the situation for any changes. We apologise for any inconvenience.

This incident has been resolved.

We have continued to monitor this incident and can confirm it has now been resolved and our service has been restored to fully operational status. We apologise for any inconvenience caused. If you are still facing issues with the service, please reach our to our support team here https://support.speechmatics.com/hc/en-gb

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are currently investigating this issue.

This incident has been resolved.

We are continuing to monitor for any further issues.

A small percentage of sessions between Wednesday (22/01/24) 06:00 UTC to Friday (24/01/24) 11:15 UTC were experiencing increased latency from our EU RT cloud. We have taken mitigation actions and actively monitoring the issue. We will continue to monitor the situation for any changes.

A small percentage of sessions between 14:00 UTC to 14:03 UTC were dropped from our EU/US RT cloud due to an issue triggered during infrastructure maintenance. We have mitigated the issue.

This issue is now resolved

New users should now be able to sign up to the portal. We are continuing to monitor the issue for any changes

We have identified an issue when users attempt to sign up to portal.speechmatics.com. Our team is currently working to restore the service. We apologize for any inconvenience.

We have identified and mitigated an issue affecting connections to RT SaaS EU. Customers may have noticed a degradation in connection times or timeouts when connecting to the service. The service has now been restored to normal operational status. We will continue to monitor the situation for any changes.

This incident has been resolved.

We are continuing to monitor for any further issues.

The Portal and Batch SaaS outage has now been mitigated. The service has now been restored to normal operational status. We will continue to monitor the situation for any changes.

We have identified the issue as being related to our 3rd-party cloud provider. We are continuing to monitor the incident. We apologise for any inconvenience.

We’re currently experiencing a partial outage when attempting to access our Batch SaaS or visit portal.speechmatics.com. Customers may see delays. Our team is currently working to restore normal performance levels. We apologise for any inconvenience.

We have identified an issue in both EU and USA RT SaaS which impacted new sessions which were passing `punctuation_overrides` in the transcription config. The issue is now resolved. We apologise for any inconvenience caused. If you are still facing issues with the service, please reach out to our support team here https://support.speechmatics.com/hc/en-gb.

Batch transcription with Summarization, Topic Detection and Auto Chapters failed between July 13, 01:00 AM and July 13, 09:00 AM. The services are back online and operational.

Our RT SaaS in USA experienced some infrastructure issues which may have resulted in unexpected session closures. Our engineers are applying mitigations to prevent this in future. We apologise for any inconvenience caused. If you are still facing issues with the service, please reach out to our support team here https://support.speechmatics.com/hc/en-gb.