Canva

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We've identified an issue affecting subscriptions, billing and payments in Canva. Our teams are working to fix the problem.

Some users may have issues using Canva. Our teams are urgently looking into this and we will provide an update soon.

This incident is now resolved. Thank you for your patience and understanding.

The issue has been identified: - Users are shown the wrong status of their subscription

Some users may have issues using Canva. Our teams are urgently looking into this and we will provide an update soon.

This incident is now resolved. Thank you for your patience and understanding.

Some users may experience issues downloading video designs. Our teams are currently working to resolve the issue.

This incident has been resolved.

The issue has been identified and a fix is being implemented.

We are continuing to investigate this issue and hope to have a fix in place soon.

We are continuing to investigate this issue.

Some users may have issues signing up or logging into Canva via Microsoft Oauth. If available, an alternate login may work around the issue.

This incident has been resolved.

Some users may have issues using Canva. Our teams are urgently looking into this. This issue only affects a small percentage of users. We are currently monitoring the issue.

Some users may have issues using Canva. Our teams are urgently looking into this and we will provide an update soon.

This incident is now resolved. Thank you for your patience and understanding.

Some users may experience issues with formulas in Sheets that are downloaded in PNG/JPG/PDF formats. Downloads in CSV format are not affected. Our teams are working to resolve the issue.

This incident is now resolved. Thank you for your patience and understanding.

We are continuing to investigate this issue.

Users may experience errors uploading media to their Canva design

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are currently investigating this issue.

This incident is now resolved. Thank you for your patience and understanding.

We have identified the issue. Some customers may encounter a "Page Not Found" error when using Canva. Our team is actively investigating and working on a resolution.

Some users may have issues accessing Canva. Our teams are urgently looking into this and we will provide an update soon.

This incident has been resolved.

The issue has been identified and a fix is being implemented.

This incident has been resolved.

A fix has been implemented and we are currently monitoring

Some users may have issues creating designs or logging in on the Canva App on iOS devices in Australia and New Zealand. Our teams are working to resolve the issue.

We are continuing to investigate this issue.

Some users may have issues creating design on the Canva App on iOS devices. Our teams are urgently looking into this and we will provide an update soon.

This incident has been resolved.

Users may experience intermittent issues downloading designs. Our team are urgently working on a fix.

Some users may have issues accessing Canva. Our teams are urgently looking into this and we will provide an update soon.

This incident has been resolved.

The issue has been identified and our engineers are working to implement a fix.

This incident is now resolved. Thank you for your patience and understanding.

Users may experience errors exporting video. Our engineers have identified the issue and are working on a fix.

This incident is now resolved. Thank you for your patience and understanding.

A fix has been implemented and we are monitoring the results.

Users may experience intermittent issues when using Canva. Our engineers have identified the issue and are working on a fix.

This incident has been resolved.

The issue has been identified and our engineers are working to implement a fix.

Some users may have issues accessing Canva. Our teams are urgently looking into this and we will provide an update soon.

This incident is now resolved. Thank you for your patience and understanding.

A fix has been implemented, and we are monitoring the results. Users should be able to use billing and payment features normally.

Some users may have issues with payments on Canva. Our teams are urgently looking into this, and we will provide an update soon.

Some users may have issues with payments on Canva. Our teams are urgently looking into this, and we will provide an update soon.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are currently investigating the issue.

This incident is now resolved. Thank you for your patience and understanding.

We have implemented a fix and are monitoring the results. A very small proportion of users may experience issues uploading new images and videos, or using functionality which edits or transforms images and videos. We expect the issue to be fully recovered within ~20 minutes.

Users may experience intermittent issues uploading new images and videos, or using functionality which edits or transforms images and videos. Requests may succeed when re-attempted. We have identified the cause of the issue and are working on a fix.

This incident has been resolved.

Some users may have issues accessing Canva offline editing. Our teams are urgently looking into this and we will provide an update soon.

This incident has been resolved.

We're continuing to monitor for any impact while we wait for AWS to resolve the underlying issue.

We've seen recovery and are currently monitoring for any further issues.

We’re currently experiencing intermittent issues due to an ongoing AWS service disruption. AWS has acknowledged the issue on their status page. We’re monitoring the situation closely and will update as more information becomes available. For vendor updates, see: https://health.aws.amazon.com/health/status

Some users may have issues accessing Canva. Our teams are urgently looking into this and we will provide an update soon.

This incident has been resolved.

Users might experience the following error: Trying to reconnect. You can continue editing, but you may lose your work. We have identified the issue and are working on a fix.

Users might experience the following error: Trying to reconnect. You can continue editing, but you may lose your work. We are currently investigating the issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Users might experience the following error: Trying to reconnect. You can continue editing, but you may lose your work. We have identified the issue and are working on a fix.

This incident has been resolved.

A fix has been implemented and we are currently monitoring for any further issues.

Users in some countries may experience issues trying to access Canva. We are currently rolling out a fix to restore service.

Users in some countries may have issues viewing media in the Canva Editor. We are currently rolling out a fix to restore service.

Users in some countries may have issues viewing media in the Canva Editor. We are currently rolling out a fix to restore service.

This incident is now resolved. Thank you for your patience and understanding.

A fix has been implemented and we are monitoring the results.

This incident is now resolved. Thank you for your patience and understanding.

A fix has been implemented and we are monitoring the results.

This has been resolved.

A fix has been implemented and we are monitoring the results.

Users should be able to access Canva, we are monitoring the fix.

This incident is now resolved. Thank you for your patience and understanding.

Some users may have issues accessing Canva. Our teams are urgently looking into this and we will provide an update soon.

This incident is resolved. Thank you for patience and understanding.

The incident is now mitigated. We will continue to monitor and resolve after confirming accessing designs are stable.

Users are having issues accessing designs. Our engineers are urgently investigating the issue.

This incident is now resolved. Thank you for your patience and understanding.

The incident is now mitigated. We will continue to monitor and resolve after confirming operations are stable.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

Users may experience issues opening new and existing designs. Our engineers are working to resolve the issue.

This incident is now resolved. Thank you for your patience and understanding.

Users may be unable to access the AI Voice feature for video creation. We are aware of the issue and are investigating a fix.

This incident is now resolved. Thank you for your patience and understanding.

Some users may have issues with: - Generating videos with Image to Video - Using AI Video Effects Our engineers have identified the issue and are working to resolve it.

Some users may have issues with: - Generating AI images in Magic Media - Generating AI images in the Elements tab - Generating images with Dreamlab - Generating videos with Image to Video - Using AI Video Effects Our engineers have identified the issue and are working to resolve it.

This incident is now resolved. Thank you for your patience and understanding.

We’ve applied a fix for this issue and are currently monitoring to make sure everything is working as expected. We’ll continue to keep a close eye on things and share any updates if needed.

Users may have issues loading Canva. Opening designs may yield a 503 error. We are currently investigating the issue and will keep you updated.

This incident is now mitigated. Thank you for your patience and understanding.

Media uploads may be failing for some users. Users may experience the following error message: "We were unable to upload {{file}}. You might be logged out, offline or Canva's servers are unreachable." We are currently investigating and working to mitigate the issue.

Media uploads may be failing for some users. Users may experience the following error message: "We were unable to upload {{file}}. You might me logged out, offline or Canva's servers are unreachable.

This incident is now resolved. Thank you for your patience and understanding.

We are currently investigating this issue.

Thank you for your patience and understanding. As a workaround, you can try the following steps: - Remove the affected image from your design - Re-add the image to the design - Re-apply any photo edits - Try downloading again

Some users may experience download issues with designs that include uploaded photos or image files.

This incident is now resolved. Thank you for your patience and understanding.

Some Canva apps appear in black or grey, making the elements underneath difficult to see. As a workaround, we suggest changing your Canva theme from Light to Dark under the Accessibility: https://www.canva.com/settings/accessibility

This incident is now resolved. Thank you for your patience and understanding.

Event: We are aware that apps created after 2026-01-21 00:00:00 UTC are generated with an ID that contain an underscore which results in developers experiencing CORS issues and unable to test locally. Workaround: Please use Firefox as your browser for now, which should allow you to continue testing. We're actively working on a fix and will share more details about the specific issue shortly. Thanks for your patience, and apologies for the disruption to your workflow.

This incident is now resolved. Thank you for your patience and understanding.

The fix has been put in place and we are monitoring the issue

Users may experience issues with Logging in/Signing up. We are currently investigating the issue and will keep you updated.

This incident is now resolved. Thank you for your patience and understanding.

We have put a fix in place and Canva has recovered. We are continuously monitoring the issue.

We are currently investigating the issue and will keep you updated.

We are currently investigating the issue and will keep you updated.

Canva services have fully recovered following the Cloudflare outage. All systems are now operational.

We are continuing to monitor Canva services following the Cloudflare outage. All systems appear to be recovering.

Canva is down due to Cloudflare outage

This incident is now resolved. Thank you for your patience and understanding.

The fix has been put in place and we are monitoring the issue.

Users may experience issues with Canva Al features. We are currently investigating the issue and will keep you updated.

The issue is now resolved.

The fix has been put in place and we are monitoring the issue

Users are experiencing issues using Canva Connect API

This incident is now resolved. Thank you for your patience and understanding.

We've implemented a fix and monitoring results.

We've implemented a fix and monitoring results.

We are working with Cloudflare to fix the issue.

Our CDN provider Cloudflare is having issues resulting in Canva being unable to load for some users. Please refer to https://www.cloudflarestatus.com/

We are continuing to work on a fix for this issue.

Users may be unable to load Canva.

This incident has been resolved.

- Fix has been implemented. Users should be able to generate videos with Magic Media now.

Users may experience issues when trying to generate videos through Magic Media.

This issue has been resolved

We are currently investigating an issue where some users are unable to add credit cards as a payment method.

The issue has been resolved.

Most of Canva and our features have come back online. Our team is actively investigating: - loading designs on homepage (refresh sometimes works) - slowness related issues when downloading designs - errors related to generating images/video - errors creating or finding designs

Most of Canva and our features have come back online. Our team is actively investigating: - slowness related issues when downloading designs - errors related to generating images/video - errors creating or finding designs

Most of Canva and our features have come back online. Our team is actively investigating slowness related issues when downloading designs and errors related to generating images/video.

Users may encounter intermittent issues using Canva, including downloading designs and generating images and videos. We are continuing to monitor.

Users may encounter intermittent issues using Canva, including downloading designs and generating images and videos. We are continuing to monitor.

Users may still see issues with downloading designs and generating images and videos. We are continuing to monitor.

Users may still see issues with downloading designs. We are continuing to monitor.

Users may still see issues with downloading designs. We are continuing to monitor.

Users may still see issues with downloading designs. We are continuing to monitor.

Users may still see issues with downloading designs. We are continuing to monitor.

Users may still see issues with downloading designs. We are continuing to monitor.

We are seeing significant recovery. Users may still see issues with downloading designs. We are continuing to monitor.

We have seen the majority of functionality recovered. Users may still see issues with downloading designs.

We are seeing significant recovery. We are continuing to monitor.

We are seeing significant recovery. We are continuing to monitor.

We are seeing some signs of recovery in some regions. We are still working with our underlying cloud provider to restore full access.

We are currently experiencing significantly increased error rates which are impacting functionality on Canva. There is a major issue with our underlying cloud provider. We are working with them to restore full access as quickly as possible.

We are currently experiencing significantly increased error rates which are impacting functionality on Canva. Our team is actively investigating the issue and working to restore full access as quickly as possible.

We are currently experiencing significantly increased error rates which are impacting functionality on Canva. Our team is actively investigating the issue and working to restore full access as quickly as possible.

We are currently experiencing significantly increased error rates which are impacting functionality on Canva. Our team is actively investigating the issue and working to restore full access as quickly as possible.

We are currently experiencing significantly increased error rates which are impacting functionality on Canva. Our team is actively investigating the issue and working to restore full access as quickly as possible.

We’re aware that Canva and its features are currently unavailable for some users. Our team is actively investigating the issue and working to restore full access as quickly as possible.

This incident is now resolved. Thank you for your patience and understanding

A fix has been implemented and we are monitoring the results.

We are currently investigating this issue.

This incident is now resolved. Thank you for your patience and understanding.

We've noticed an increase in failed and slow uploads in some regions, and are investigating

This incident is now resolved. Thank you for your patience and understanding.

We have implemented mitigations for the identified issues and user functionality is restored. We are continuing to monitor for any problems related to the latest iOS releases.

We’re currently investigating critical issues affecting users on iOS 26.0. The main impact is on text input and editing, with layout problems also obscuring certain functionality. Most affected: iOS web browser Also affected: Native iOS app Our team is actively working on mitigations to restore full functionality.