Hedra

We have deduplicated all user accounts. You will need to log out (hedra.com/logout) and log back in, but then will have a unified account with all of your assets.

Our recent authentication migration caused approximately 0.2% of user accounts to be linked to a second account that was created prior to our upgrade. The second accounts were created by users logging into Hedra using multiple methods (Google SAML logins and Email/Password logins). This also affected users who created multiple accounts using emails with different capitalization. We are working to merge affected accounts, which will restore users' account state, including generated videos and images. Current ETA is 4pm PT on 10/21/2025.

Maintenance is complete and service is fully restored. Thank you for your patience!

We will be performing required maintenance on Thursday, November 6 at 5:15 PM ET. During this 15-minute window, you may experience: • Degraded performance • Brief loss of access (a few minutes) All in-progress work will be automatically saved before the maintenance begins. We apologize for any inconvenience and appreciate your patience as we work to improve our service.

Queue is recovering, generations are restored to full capacity.

Our compute provider has reported an issue with our cluster and is bringing up a new cluster. Other image and video generation models on the platform are unaffected.

Cloudflare has resolved the issue.

Cloudflare is reportedly down, breaking WorkOS. We're monitoring the situation

The queue has returned to normal operating levels. We will retain scaled capacity to ensure we can meet the demand.

Queue size is now 3000 jobs (down from 10000 ~1 hour ago)

Queue size has reduced 50% in the last hour

Character-3 generations will be delayed for approximately the next hour due to a backlog of jobs. Please consider alternative models on the platform from the drop down in the interim.

The issue has been resolved. All failed generations will be refunded by EOD.

We've mitigated the issue and are working on a longer term fix. Generations should be working again.

The team is working on a fix.