Image & Video

status.runwayml.com

Runway

Gen-3 video & creative tools

All Systems Operational

Operational
Latency
18ms
Checked
just now
Active incidents
0
Components
5
Source
Statuspage.io API

Overview

Observed uptime · 1 day100%
2026-09-202026-09-20
Component health
5 up0 degraded0 down

Components5

5 operational0 degraded0 outage5 total
  • App
    Operational
  • Backend
    Operational
  • Billing
    Operational
  • Support
    Operational
  • Public APIThe issue affects the public RunwayML Public API.
    Operational

Incidents50

History 50

Minor

Aleph delayed generations

Started
Fri, Aug 28, 2026, 04:07:57 PM
Updated
Fri, Aug 28, 2026, 05:31:49 PM
Resolved
Fri, Aug 28, 2026, 05:31:49 PM
Duration
1h 23m
  1. resolved

    Aleph generations are no longer delayed.

  2. monitoring

    We are rolling out a fix for delayed Aleph generations

  3. investigating

    We are investigating delayed start to Aleph generations

Minor

Gen4.5 Image to Video is Degraded

Started
Wed, Aug 19, 2026, 05:43:41 PM
Updated
Wed, Aug 19, 2026, 06:44:06 PM
Resolved
Wed, Aug 19, 2026, 06:44:06 PM
Duration
1h
  1. resolved

    We have resolved the issue.

  2. monitoring

    We've released a fix and expect tasks to begin running again soon.

Minor

Increased ratio of Seedance safety system false positives

Started
Wed, Aug 19, 2026, 04:57:01 PM
Updated
Wed, Aug 19, 2026, 06:04:02 PM
Resolved
Wed, Aug 19, 2026, 06:04:02 PM
Duration
1h 7m
  1. resolved

    This incident has been resolved.

  2. investigating

    We're experiencing an issue with Seedance generations that may lead to an increased number of rejected generations. The team is actively investigating this issue.

Minor

We've identified a problem and are working on a fix

Started
Thu, Aug 13, 2026, 03:26:44 AM
Updated
Thu, Aug 13, 2026, 03:39:50 AM
Resolved
Thu, Aug 13, 2026, 03:39:50 AM
Duration
13m
  1. resolved

    This incident has now been resolved.

  2. investigating

    Our engineering team is investigating a problem affecting users. We're aware of the problem and are working towards a solution. We will provide an update soon.

Critical

We've identified a problem and are working on a fix

Started
Fri, Jul 10, 2026, 04:42:47 PM
Updated
Fri, Jul 10, 2026, 05:42:51 PM
Resolved
Fri, Jul 10, 2026, 05:42:51 PM
Duration
1h
  1. resolved

    This incident has now been resolved.

  2. monitoring

    We've released a fix and are seeing improvements. We're monitoring closely to ensure the fix fully resolves the issue for everyone.

  3. investigating

    Our engineering team is investigating a problem affecting users. We're aware of the problem and are working towards a solution. We will provide an update soon.

None

Aleph 2.0 delayed generations

Started
Wed, Jul 8, 2026, 08:39:56 PM
Updated
Wed, Jul 8, 2026, 09:02:49 PM
Resolved
Wed, Jul 8, 2026, 09:02:49 PM
Duration
22m
  1. resolved

    This incident has now been resolved.

  2. investigating

    Our engineering team is investigating a problem affecting users. We're aware of the problem and are working towards a solution. We will provide an update soon.

Minor

We've identified a problem with Nano Banana generations and are working on a fix

Started
Fri, Jun 5, 2026, 09:30:36 AM
Updated
Fri, Jun 5, 2026, 01:30:38 PM
Resolved
Fri, Jun 5, 2026, 01:30:38 PM
Duration
4h
  1. resolved

    This incident has now been resolved.

  2. investigating

    Our engineering team is investigating a problem affecting Nano Banana generations. We're aware of the problem and are working towards a solution. We will provide an update soon.

None

Elevated GPT Image Errors

Started
Thu, Jun 4, 2026, 07:36:50 PM
Updated
Thu, Jun 4, 2026, 07:42:20 PM
Resolved
Thu, Jun 4, 2026, 07:42:20 PM
Duration
5m
  1. resolved

    We're seeing recovery following a third party fix.

  2. monitoring

    We're experiencing elevated GPT Image errors due to a third party. We're monitoring the situation and will provide an update soon.

Minor

We are aware of issues affecting video generation with Veo 3.1

Started
Thu, Jun 4, 2026, 08:28:54 AM
Updated
Thu, Jun 4, 2026, 02:28:15 PM
Resolved
Thu, Jun 4, 2026, 02:28:15 PM
Duration
5h 59m
  1. resolved

    The issue affecting Veo 3.1 video generation has been resolved. We apologize for any inconvenience.

  2. investigating

    Some Veo 3.1 video generation requests are currently failing. We are investigating. We will provide updates as more information becomes available.

Minor

We've identified a problem with generations and are working on a fix

Started
Wed, Jun 3, 2026, 01:31:13 PM
Updated
Wed, Jun 3, 2026, 03:02:35 PM
Resolved
Wed, Jun 3, 2026, 03:02:35 PM
Duration
1h 31m
  1. resolved

    This incident has now been resolved.

  2. monitoring

    We've released a fix and are seeing improvements. Delayed requests should start processing soon. Previously failed submissions can now be retried. We're monitoring closely to ensure the fix fully resolves the issue for everyone.

  3. investigating

    We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.

  4. investigating

    We have identified the root cause of the problem and are working towards a solution to restore the service for all users.

Major

Issues with Seedance and Seedream generations

Started
Wed, Jun 3, 2026, 08:04:25 AM
Updated
Wed, Jun 3, 2026, 08:23:18 AM
Resolved
Wed, Jun 3, 2026, 08:23:18 AM
Duration
18m
  1. resolved

    This incident has been resolved.

  2. monitoring

    We're seeing that both Seedance and Seedream tasks are recovering and we continue to monitor.

  3. investigating

    We're seeing an increased error rate across Seedance and Seedream models. We're conducting an investigation and will share an update as soon as we can.

Minor

We've identified an issue with Veo 3.1 generations and are working on fixing it

Started
Mon, Jun 1, 2026, 09:15:41 PM
Updated
Mon, Jun 1, 2026, 09:36:47 PM
Resolved
Mon, Jun 1, 2026, 09:36:47 PM
Duration
21m
  1. resolved

    The issue has been resolved.

  2. investigating

    We're experiencing elevated failure rates for Veo 3.1 generations. We're working on a fix.

Minor

We've identified a problem with Veo 3.1 generations and are working on a fix

Started
Thu, May 28, 2026, 09:53:01 AM
Updated
Thu, May 28, 2026, 10:32:13 AM
Resolved
Thu, May 28, 2026, 10:32:13 AM
Duration
39m
  1. resolved

    We think the impact from the issue is over.

  2. investigating

    Our engineering team is investigating a problem affecting Veo 3.1 generations. We're aware of the problem and are working towards a solution. We will provide an update soon.

Minor

We've identified a problem with Seedance and working on a fix

Started
Wed, May 27, 2026, 09:36:38 AM
Updated
Wed, May 27, 2026, 10:09:42 AM
Resolved
Wed, May 27, 2026, 10:09:41 AM
Duration
33m
  1. resolved

    We think the impact from the issue is over.

  2. investigating

    Our engineering team is investigating a problem affecting Seedance generations. We're aware of the problem and are working towards a solution. We will provide an update soon.

Major

Issues affecting Aleph 2.0 generations

Started
Tue, May 26, 2026, 07:30:00 PM
Updated
Tue, May 26, 2026, 10:12:32 PM
Resolved
Tue, May 26, 2026, 07:30:00 PM
Duration
0m
  1. resolved

    We identified and resolved an issue impacting Aleph 2.0 generations. The incident lasted for approximately 2 hours.

Minor

We are aware of issues affecting video generation with Veo 3.1

Started
Mon, May 25, 2026, 12:17:04 PM
Updated
Mon, May 25, 2026, 03:05:22 PM
Resolved
Mon, May 25, 2026, 03:05:22 PM
Duration
2h 48m
  1. resolved

    Veo 3.1 error rates have returned to normal levels.

  2. investigating

    We are experiencing elevated failure rates for Veo 3.1 video generation. We are investigating with our infrastructure provider

Minor

Issues with GPT Image 2 image generation

Started
Mon, May 25, 2026, 12:52:18 PM
Updated
Mon, May 25, 2026, 01:22:45 PM
Resolved
Mon, May 25, 2026, 01:22:45 PM
Duration
30m
  1. resolved

    The issue affecting GPT Image 2 generations has been resolved. All image generation requests are now processing normally. We apologize for any inconvenience.

  2. investigating

    We are aware of issues affecting image generation with GPT Image 2. Users may experience failures when generating images. We are working to resolve this.

Major

We've identified a problem and are working on a fix

Started
Wed, May 13, 2026, 09:11:55 AM
Updated
Wed, May 13, 2026, 01:32:33 PM
Resolved
Wed, May 13, 2026, 01:32:33 PM
Duration
4h 20m
  1. resolved

    This incident has now been resolved.

  2. monitoring

    We've released a fix and are seeing improvements. Previously failed submissions can now be retried. We're monitoring closely to ensure the fix fully resolves the issue for everyone.

  3. identified

    We've spotted that something has gone wrong. We're currently working on a fix, and will provide an update soon.

  4. investigating

    Our engineering team is investigating a problem with Kling tasks affecting users. We're aware of the problem and are working towards a solution. We will provide an update soon.

Minor

We've identified a problem and are working on a fix

Started
Wed, May 13, 2026, 08:11:24 AM
Updated
Wed, May 13, 2026, 09:06:53 AM
Resolved
Wed, May 13, 2026, 09:06:53 AM
Duration
55m
  1. resolved

    We think the impact from the issue is over.

  2. investigating

    Our engineering team is investigating a problem with nano banana generations. We're aware of the problem and are working towards a solution. We will provide an update soon.

  3. investigating

    Our engineering team is investigating a problem affecting users. We're aware of the problem and are working towards a solution. We will provide an update soon.

None

Seedance 2 and Kling generations are delayed

Started
Mon, May 11, 2026, 09:52:56 AM
Updated
Mon, May 11, 2026, 03:49:44 PM
Resolved
Mon, May 11, 2026, 03:49:44 PM
Duration
5h 56m
  1. resolved

    We think the impact from the issue is over.

  2. monitoring

    We are working with our third party providers to resolve Kling 3.0 and Seedance 2 long generation times

  3. investigating

    We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.

  4. investigating

    We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.

Major

Issues with Seedance 2.0 generations

Started
Wed, Apr 22, 2026, 08:41:21 PM
Updated
Wed, Apr 22, 2026, 10:23:14 PM
Resolved
Wed, Apr 22, 2026, 10:23:14 PM
Duration
1h 41m
  1. resolved

    We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.

  2. investigating

    We're seeing an increased failure rate of Seedance 2.0 generations. We have escalated to the relevant third party and will share an update as soon as we have it.

Major

We have released a fix.

Started
Tue, Apr 21, 2026, 08:08:32 PM
Updated
Tue, Apr 21, 2026, 08:49:26 PM
Resolved
Tue, Apr 21, 2026, 08:49:26 PM
Duration
40m
  1. resolved

    We have released a fix, restoring service to Gen4.5.

  2. investigating

    Gen4.5 is experiencing an issue. We are evaluating a solution.

  3. investigating

    Our engineering team is investigating a problem affecting users. We're aware of the problem and are working towards a solution. We will provide an update soon.

Minor

We've identified a problem and are working on a fix

Started
Tue, Apr 14, 2026, 01:21:00 AM
Updated
Tue, Apr 14, 2026, 04:03:43 AM
Resolved
Tue, Apr 14, 2026, 04:03:43 AM
Duration
2h 42m
  1. resolved

    This incident has now been resolved.

  2. monitoring

    We've released a fix and are seeing improvements. Delayed requests should start processing soon. Previously failed submissions can now be retried. We're monitoring closely to ensure the fix fully resolves the issue for everyone.

  3. investigating

    Our engineering team is investigating a problem with assets affecting users. We're aware of the problem and are working towards a solution. We will provide an update soon.

Minor

We've identified a problem and are working on a fix

Started
Mon, Apr 13, 2026, 03:43:48 PM
Updated
Mon, Apr 13, 2026, 05:13:56 PM
Resolved
Mon, Apr 13, 2026, 05:13:56 PM
Duration
1h 30m
  1. resolved

    This incident has now been resolved.

  2. investigating

    Our engineering team is investigating a problem affecting users. We're aware of the problem and are working towards a solution. We will provide an update soon.

Minor

We've spotted an issue with the Gemini Nano Banana Pro image model

Started
Fri, Apr 3, 2026, 03:31:09 PM
Updated
Fri, Apr 3, 2026, 05:04:31 PM
Resolved
Fri, Apr 3, 2026, 05:04:31 PM
Duration
1h 33m
  1. resolved

    This incident has now been resolved.

  2. investigating

    We've spotted that something has gone wrong with the Gemini Nano Banana Pro image model. We're currently investigating the issue, and will provide an update soon.

  3. investigating

    Our engineering team is investigating a problem affecting users. We're aware of the problem and are working towards a solution. We will provide an update soon.

Minor

High queue wait times for Gen 4.5 image-to-video

Started
Tue, Mar 17, 2026, 10:22:31 AM
Updated
Tue, Mar 17, 2026, 12:42:42 PM
Resolved
Tue, Mar 17, 2026, 12:42:42 PM
Duration
2h 20m
  1. resolved

    This incident has now been resolved.

  2. monitoring

    We've taken action and queue wait times have improved significantly. We're continuing to monitor the situation.

  3. investigating

    Our engineering team is investigating a problem affecting users. We're aware of the problem and are working towards a solution. We will provide an update soon.

Minor

Gen3 Alpha Turbo generations are taking longer than normal

Started
Thu, Feb 26, 2026, 07:42:24 PM
Updated
Thu, Feb 26, 2026, 07:56:25 PM
Resolved
Thu, Feb 26, 2026, 07:56:25 PM
Duration
14m
  1. resolved

    This issue has been resolved. Gen3 Alpha Turbo generations queue wait times are normal again.

  2. investigating

    Our engineering team is investigating a problem affecting high queue wait times for Gen3 Alpha Turbo generations. We're aware of the problem and are working towards a solution. We will provide an update soon.

Minor

We've identified a problem and are working on a fix

Started
Wed, Feb 25, 2026, 08:41:13 PM
Updated
Wed, Feb 25, 2026, 09:22:55 PM
Resolved
Wed, Feb 25, 2026, 09:22:55 PM
Duration
41m
  1. resolved

    This incident has now been resolved.

  2. investigating

    Our engineering team is investigating a problem affecting users. We're aware of the problem and are working towards a solution. We will provide an update soon.

Major

We've identified a problem and are working on a fix

Started
Wed, Feb 25, 2026, 07:43:28 PM
Updated
Wed, Feb 25, 2026, 08:16:08 PM
Resolved
Wed, Feb 25, 2026, 08:16:08 PM
Duration
32m
  1. resolved

    This incident has now been resolved.

  2. monitoring

    We've released a fix and are seeing improvements. Delayed requests should start processing soon. Previously failed submissions can now be retried. We're monitoring closely to ensure the fix fully resolves the issue for everyone.

  3. investigating

    We are seeing increased queue wait times and issues submitting generations. We are investigating the problem and working on a solution.

Minor

Issues with Gemini 3 Pro (Nano Banana Pro) generations

Started
Wed, Feb 18, 2026, 02:01:26 PM
Updated
Wed, Feb 18, 2026, 07:06:17 PM
Resolved
Wed, Feb 18, 2026, 07:06:17 PM
Duration
5h 4m
  1. resolved

    This incident has been resolved.

  2. investigating

    We're seeing issues affecting a certain percentage of Gemini 3 Pro Image (Nano Banana Pro) generations. We'll provide an update as soon as possible. In the meantime we recommend retrying Nano Banana Pro generations or trying a different model.

Critical

Tasks cannot be created

Started
Mon, Feb 16, 2026, 04:24:42 PM
Updated
Mon, Feb 16, 2026, 05:20:32 PM
Resolved
Mon, Feb 16, 2026, 05:11:21 PM
Duration
46m
  1. resolved

    This incident has now been resolved.

  2. monitoring

    All systems are fully operational.

  3. monitoring

    We see signals that the fix succeeded and has restored functionality to all services.

  4. monitoring

    We've released a fix and are seeing improvements. Delayed requests should start processing soon. Previously failed submissions can now be retried. We're monitoring closely to ensure the fix fully resolves the issue for everyone.

  5. investigating

    We are testing a potential fix to the issue.

  6. investigating

    We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.

  7. investigating

    We have identified the root cause of the problem and are working towards a solution to restore the service for all users.

Major

Issues with Nano Banana Pro generations

Started
Tue, Feb 10, 2026, 01:26:19 PM
Updated
Tue, Feb 10, 2026, 03:46:27 PM
Resolved
Tue, Feb 10, 2026, 03:46:27 PM
Duration
2h 20m
  1. resolved

    We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.

  2. investigating

    We're seeing an increased failure rate of Nano Banana Pro generations. We'll provide an update as soon as the issue is resolved.

Major

Issues with Nano Banana Pro generations

Started
Mon, Feb 9, 2026, 03:39:57 PM
Updated
Mon, Feb 9, 2026, 05:57:20 PM
Resolved
Mon, Feb 9, 2026, 05:57:20 PM
Duration
2h 17m
  1. resolved

    This incident has been resolved.

  2. investigating

    We're seeing an increased error rate in Nano Banana Pro generations. We will provide an update as soon as the issue is resolved.

Major

Issues with Gemini 3 Pro (Nano Banana Pro) generations

Started
Mon, Feb 9, 2026, 10:52:34 AM
Updated
Mon, Feb 9, 2026, 12:11:59 PM
Resolved
Mon, Feb 9, 2026, 12:11:59 PM
Duration
1h 19m
  1. resolved

    We are no longer seeing high error rates for this model.

  2. investigating

    We're seeing an increased error rate of Gemini 3 Pro (Nano Banana Pro) generations. We'll share an update as soon as we have it.

Major

Increased error rate in Veo 3 and Veo 3,.1 generations

Started
Wed, Jan 28, 2026, 05:33:07 PM
Updated
Wed, Jan 28, 2026, 06:25:46 PM
Resolved
Wed, Jan 28, 2026, 06:25:46 PM
Duration
52m
  1. resolved

    This incident is now resolved.

  2. investigating

    We are seeing highly increased error rates in Veo 3 and Veo 3.1 generations and are working closely with Google to resolve them. We will share an update as soon as we can.

Major

Issues with Gemini 3 Pro image generations

Started
Wed, Jan 21, 2026, 03:53:50 PM
Updated
Wed, Jan 21, 2026, 06:26:44 PM
Resolved
Wed, Jan 21, 2026, 06:26:44 PM
Duration
2h 32m
  1. resolved

    This incident has been resolved.

  2. investigating

    We've identified issues with Gemini 3 Pro image generations and are working to resolve them. Will provide an update as soon as we have it.

Minor

Increased Gen 4.5 wait times

Started
Sun, Jan 18, 2026, 10:42:02 AM
Updated
Sun, Jan 18, 2026, 12:30:48 PM
Resolved
Sun, Jan 18, 2026, 12:30:48 PM
Duration
1h 48m
  1. resolved

    This incident has now been resolved.

  2. investigating

    Our engineering team is investigating a problem affecting users. We're aware of the problem and are working towards a solution. We will provide an update soon.

Minor

Video upscale tasks cannot be started

Started
Fri, Jan 2, 2026, 06:04:29 AM
Updated
Fri, Jan 2, 2026, 04:56:02 PM
Resolved
Fri, Jan 2, 2026, 04:56:02 PM
Duration
10h 51m
  1. resolved

    This incident has now been resolved.

  2. monitoring

    A fix for the issue is rolling out, users should see successful video upscales shortly.

  3. identified

    We have identified the root cause of the problem affecting video upscaling and are working towards a solution to restore the service for all users.

  4. investigating

    Our engineering team is investigating a problem with video upscaling that is affecting users. We're aware of the problem and are working towards a solution. We will provide an update soon.

Critical

Unable to start new tasks

Started
Tue, Dec 23, 2025, 05:06:46 PM
Updated
Tue, Dec 23, 2025, 05:17:59 PM
Resolved
Tue, Dec 23, 2025, 05:17:59 PM
Duration
11m
  1. resolved

    This incident has now been resolved.

  2. monitoring

    We've released a fix and are seeing improvements. Delayed requests should start processing soon. Previously failed submissions can now be retried. We're monitoring closely to ensure the fix fully resolves the issue for everyone.

  3. investigating

    Our engineering team is investigating a problem affecting users. We're aware of the problem and are working towards a solution. We will provide an update soon.

Major

Issues affecting Aleph generations

Started
Fri, Dec 12, 2025, 10:40:17 AM
Updated
Fri, Dec 12, 2025, 01:18:42 PM
Resolved
Fri, Dec 12, 2025, 01:18:42 PM
Duration
2h 38m
  1. resolved

    This incident has now been resolved.

  2. identified

    We have identified the root cause of the problem and are working towards a solution to restore the service for all users.

  3. investigating

    We are seeing issues with Aleph generations that may affect API customers. We're working on investigating and resolving this issue ASAP.

Major

Significant delays in asset generation

Started
Fri, Dec 5, 2025, 02:35:54 AM
Updated
Fri, Dec 5, 2025, 03:51:05 AM
Resolved
Fri, Dec 5, 2025, 03:51:05 AM
Duration
1h 15m
  1. resolved

    The issue has been fully resolved and all systems are back to normal operation. We apologize for the disruption.

  2. monitoring

    All systems have recovered and are processing normally. Gen4 Turbo is experiencing elevated queue wait times due to backlog, but this should clear soon.

  3. monitoring

    We've identified the root cause of the generation delays and have rolled out a fix. Generations should now be processing normally. We'll continue monitoring to ensure stability.

  4. investigating

    We're continuing to investigate the issue. A significant number of generations are currently failing to process.

  5. investigating

    We're aware that some users are experiencing significant delays in generations and are actively investigating the issue. We'll provide updates as we learn more.

  6. investigating

    Our engineering team is investigating a problem affecting users. We're aware of the problem and are working towards a solution. We will provide an update soon.

Minor

Intermittent issues with Veo 3.1 generations.

Started
Thu, Nov 20, 2025, 11:20:08 AM
Updated
Fri, Nov 21, 2025, 10:25:27 AM
Resolved
Fri, Nov 21, 2025, 10:25:27 AM
Duration
23h 5m
  1. resolved

    This incident has been resolved.

  2. investigating

    We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.

  3. investigating

    We are seeing issues affecting Veo 3.1 generations where the output is sometimes fully black with no audio. We are investigating this issue and will provide an update as soon as we can.

Minor

Image generation model performance is degraded

Started
Wed, Nov 12, 2025, 04:20:13 PM
Updated
Wed, Nov 12, 2025, 07:38:53 PM
Resolved
Wed, Nov 12, 2025, 07:38:53 PM
Duration
3h 18m
  1. resolved

    The issue has been resolved.

  2. monitoring

    Generations are processing normally again. We will continue to monitor the situation.

  3. investigating

    Our engineering team is investigating a problem affecting users. We're aware of the problem and are working towards a solution. We will provide an update soon.

Major

We've identified a problem and are working on a fix

Started
Mon, Oct 20, 2025, 09:14:43 PM
Updated
Mon, Oct 20, 2025, 11:33:05 PM
Resolved
Mon, Oct 20, 2025, 11:33:05 PM
Duration
2h 18m
  1. resolved

    This incident has now been resolved.

  2. monitoring

    We've rolled out a fix and are seeing errors and generation throughput normalize. We are working through a backlog of generations so queue wait times are still likely to be elevated for some time. We will post another update when wait times have normalized.

  3. identified

    We're starting to see improved queue wait times, especially for Runway Dev API platform generations. We're still working through a large backlog of generations.

  4. investigating

    We're observing longer than normal queue wait times. Our engineering team is investigating a problem affecting users. We're aware of the problem and are working towards a solution. We will provide an update soon.

Critical

Runway is experiencing an outage

Started
Mon, Oct 20, 2025, 07:36:17 AM
Updated
Mon, Oct 20, 2025, 10:17:53 AM
Resolved
Mon, Oct 20, 2025, 10:17:53 AM
Duration
2h 41m
  1. resolved

    Runway has fully recovered, both image and video generations work properly.

  2. monitoring

    We are seeing significant signs of recovery. We continue to monitor the incident.

  3. investigating

    Runway is experiencing an outage due to 3rd party cloud provider. We are working on a solution and will provide updates as soon as possible.

None

Issues with Runway public API generations

Started
Mon, Oct 13, 2025, 03:09:00 PM
Updated
Mon, Oct 13, 2025, 05:07:50 PM
Resolved
Mon, Oct 13, 2025, 05:07:50 PM
Duration
1h 58m
  1. resolved

    This incident is resolved now.

  2. investigating

    We're seeing issues that may cause Runway API generations to fail, we're currently investigating the root cause and will provide an update shortly.

Minor

Issues with Runway content moderation system

Started
Tue, Oct 7, 2025, 03:13:53 PM
Updated
Tue, Oct 7, 2025, 05:14:17 PM
Resolved
Tue, Oct 7, 2025, 05:14:17 PM
Duration
2h
  1. resolved

    The issue is now resolved.

  2. identified

    We've identified the root cause of the incident affecting public API generations with `publicFigureThreshold` set to `"auto"`. Other generations are not affected.

  3. investigating

    We've identified an issue affecting a subset of tasks which experience issues with content moderation. We are currently investigating a root cause and will provide updates as soon as we have them.

Minor

We've identified a problem and are working on a fix

Started
Tue, Oct 7, 2025, 01:58:42 AM
Updated
Tue, Oct 7, 2025, 03:00:31 AM
Resolved
Tue, Oct 7, 2025, 03:00:31 AM
Duration
1h 1m
  1. resolved

    This incident has now been resolved.

  2. monitoring

    We've released a fix and are seeing improvements. We're monitoring closely to ensure the fix fully resolves the issue for everyone.

  3. investigating

    We have identified the root cause of a problem with our text to image services and are working towards a solution to restore the service for all users.

Major

Issues with third party models available on Runway

Started
Mon, Sep 29, 2025, 06:23:17 PM
Updated
Mon, Sep 29, 2025, 06:59:04 PM
Resolved
Mon, Sep 29, 2025, 06:59:04 PM
Duration
35m
  1. resolved

    This incident has been resolved.

  2. monitoring

    We're seeing that third party models are once again generating images and videos as intended. We continue to monitor the situation.

  3. investigating

    We've identified that this issue affects Aleph generations as well which may be unavailable during the duration of this incident. We are investigating and will provide an update shortly.

  4. investigating

    We've identified an issue affecting third party models available on Runway. We are currently investigating the root cause and will provide an update shortly.

  5. investigating

    We are continuing to investigate this issue.

  6. investigating

    We are continuing to investigate this issue.

  7. investigating

    Our engineering team is investigating a problem affecting users. We're aware of the problem and are working towards a solution. We will provide an update soon.

Minor

Increased Act-Two queue wait times

Started
Sun, Sep 7, 2025, 07:19:10 PM
Updated
Sun, Sep 7, 2025, 07:26:19 PM
Resolved
Sun, Sep 7, 2025, 07:26:19 PM
Duration
7m
  1. resolved

    This incident has now been resolved.

  2. investigating

    Our engineering team is investigating a problem affecting users. We're aware of the problem and are working towards a solution. We will provide an update soon.

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Details

Aliases
gen-3, video ai
Indicator
none
Path
/runway

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